Concierge & Valet Parker

**Job Number** 23207365

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton.

As the first impression of the Hotel upon arrival, position is important for our guest experience.

**About Valet Parker Role, but not limited to;**
- Welcome and acknowledge all guests according to company standards.
- Open doors and **assist guests/visitors** **entering and leaving property.**:

- Monitor and **direct personal and commercial vehicle traffic** on property, including guest vehicles, taxi cabs, limousines, and buses, to ensure vehicles are legally parked and to maintain a smooth and efficient flow of traffic.
- **Supply guests with directions and information** regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Maintain **security** of vehicles and vehicle keys.
- Communicate** parking procedures** to guests/visitors.

**About Concierge Role, but not limited to;**
- **Respond to guest requests for special arrangements, requests or services** (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers and following up to ensure satisfaction.
- Gather, summarize, and** provide information to guests** about the property and the surrounding area amenities, including special events and activities.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Monitor club lounge for seating availability, service, safety, and well-being of guests.
- **Report accidents**, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

**About You**:

- **Must have an NSW Drivers license.**:

- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Warm welcoming personality.
- Speak Fluent English at most.
- Great problem-solving skills.

**Benefits**:

- Sydney CBD Location - Close to public transport
- 5 Star Flagship Hotel
- Amazing Discounts on Food & Beverage, Rooms, Retail, etc.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.