Sap Service Delivery/Customer Delivery Manager

2 weeks ago


Sydney, New South Wales, Australia Dxc Technology Australia And New Zealand Full time

Overview
DXC Technology is seeking an SAP Service/Delivery Manager to deliver service to clients and drive innovative business solutions that boost our regional presence.
This high profile role offers scope to grow in account delivery across Applications Managed Services.
A strong technical background in either functional or Basis/SAP Technical Consulting is advantageous.
This is an exciting, strategic ongoing customer engagement for DXC and will shape our engagement going forward as we utilise our Global intelligent Applications Operations iAOps and introduce automation and efficiency over this multi year agreement.
Location Sydney, New South Wales, Australia.
Responsibilities
Main point of contact for delivery related activity
Solution leadership and delivery execution responsibility for the account
Supporting DXC account team with service delivery definition and ongoing operational reporting
Day to Day team coordination to ensure delivery meets Service Level Agreements across the in scope SAP and non-SAP Applications
Managing service delivery to maintain profitability, adheres to standard methodologies and generates client satisfaction and business benefits
Delivery and/or solution responsibility for any additionally allocated changes
Value add to presales presentations and estimation capability for any organic growth opportunities across the team
Qualifications
Project Management, Service Delivery or Delivery Lead experience and team leadership within an Enterprise Apps environment
Service Delivery and/or Project Management theory and understanding gained through training and experience
Demonstrated experience in leading and managing high performing teams
Demonstrated ability to deliver against multiple accountabilities
A demonstrated commitment to fostering knowledge development and sharing
Demonstrated pre-sales capacity in terms of client engagement, presentations, solution development and the accurate scoping of work
Highly developed communication skills, both written and verbal at all levels
Experience working with quality management approaches and techniques
Experience working with delivery assurance policies, procedures and principles to ensure compliance
Excellent interpersonal skills
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Consulting
Industries
IT Services and IT Consulting
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