SAP Service Delivery/Customer Delivery Manager

5 days ago

Sydney, New South Wales, Australia DXC Technology Australia and New Zealand Full time
Overview

DXC Technology is seeking an SAP Service/Delivery Manager to deliver service to clients and drive innovative business solutions that boost our regional presence. This high profile role offers scope to grow in account delivery across Applications Managed Services. A strong technical background in either functional or Basis/SAP Technical Consulting is advantageous. This is an exciting, strategic ongoing customer engagement for DXC and will shape our engagement going forward as we utilise our Global intelligent Applications Operations iAOps and introduce automation and efficiency over this multi year agreement.

Location Sydney, New South Wales, Australia.

Responsibilities
  • Main point of contact for delivery related activity
  • Solution leadership and delivery execution responsibility for the account
  • Supporting DXC account team with service delivery definition and ongoing operational reporting
  • Day to Day team coordination to ensure delivery meets Service Level Agreements across the in scope SAP and non-SAP Applications
  • Managing service delivery to maintain profitability, adheres to standard methodologies and generates client satisfaction and business benefits
  • Delivery and/or solution responsibility for any additionally allocated changes
  • Value add to presales presentations and estimation capability for any organic growth opportunities across the team
Qualifications
  • Project Management, Service Delivery or Delivery Lead experience and team leadership within an Enterprise Apps environment
  • Service Delivery and/or Project Management theory and understanding gained through training and experience
  • Demonstrated experience in leading and managing high performing teams
  • Demonstrated ability to deliver against multiple accountabilities
  • A demonstrated commitment to fostering knowledge development and sharing
  • Demonstrated pre-sales capacity in terms of client engagement, presentations, solution development and the accurate scoping of work
  • Highly developed communication skills, both written and verbal at all levels
  • Experience working with quality management approaches and techniques
  • Experience working with delivery assurance policies, procedures and principles to ensure compliance
  • Excellent interpersonal skills
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Consulting
Industries
  • IT Services and IT Consulting
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