Multicultural Liaison Officer

4 days ago

Melbourne, Victoria, Australia Ames Australia Full time

Settlement Support and Community Care | Dallas, Footscray | Maximum Term - Full-time
- Multiple Full-time Maximum Term positions available to 30 June 2026, based at our Footscray/Dallas locations
- Directly support AMES' strategic priorities of improving long-term independence for multicultural clients and reducing systemic service barriers
- Annual salary is $87,354 + 12% super
- Other benefits include:

- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
The **Multicultural Liaison Officer** (MLO) plays a critical role in enhancing service accessibility and engagement for multicultural individuals living with disabilities and/or needing aged care. This position will undertake community consultation, collaboration with allied health professionals, education and advocacy, representing AMES Australia in this important work to close existing service gaps and ensure service standards for these vulnerable clients are maintained.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Degree in Health Care, Social Work, Community Development or related field; AND
- Minimum 3 years' experience working in the community services sector, including some leadership experience
OR
- Diploma in Health Services, Social Work, Community Development or related field; AND
- Minimum 5 years' experience working in the community services sector, including some leadership experience
- Demonstrated understanding of multicultural communities, including cultural norms, communication styles, and barriers to service access
- Demonstrated knowledge of the National Disability Insurance Scheme (NDIS), My Aged Care, and related support frameworks
- Proven ability to build trust and rapport with diverse community groups through outreach, education, and advocacy
- Strong commitment to inclusive, respectful, and empowering approaches when working with individuals from culturally and linguistically diverse (CALD) backgrounds
- Proficiency in one or more community languages and ability to communicate effectively across language barriers
- Skilled in working with internal teams, external providers, and community leaders to coordinate care and share insights
- Demonstrated ability to deliver cultural awareness sessions and contribute to staff development initiatives
- Demonstrated competence in maintaining accurate records, preparing reports, and contributing to program evaluation
- Proficiency in using client management systems, Microsoft Office, and digital tools for communication and documentation
- It is a mandatory requirement for the position holder to have and maintain a current Working With Children Check (Employee)
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights

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