Field Service Support

2 weeks ago

Sydney, New South Wales, Australia Linde Material Handling Pty. Ltd. Full time

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We're built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We have a newly created position for a Field Service Support worker to join our NSW branch In this role, you will be assisting with the management of the Field Service Technicians. As well as undertaking the operational tasks of the service administration team, including parts sourcing & management.

**What we offer**:

- Ongoing support for your professional career development
- Work alongside industry professionals and be mentored to grow your knowledge
- A well-structured induction training program to set you up for success from day one

**Tasks and Qualifications**:

- To effectively assist with managing a team of Field Service Technicians.
- Undertake the operational tasks of the service administration team, including parts sourcing & management
- Develop a professional communication platform between Service Back office and Technicians.
- Contribute and manage budget requirements to ensure service department targets are achieved.
- Where requested by a manager present repair and dehire quotes to customers and secure order numbers.
- Visit customers as required or requested by service managers to assist with solutions to site issues.
- Liaise with Field, Retail, Workshop & Service managers on any issues that relate to service outcomes.
- Any other adhoc duties as required.

**Qualifications & Requirements**:

- Trade background Certificate in Mechanical preferred but not mandatory.
- General product knowledge of materials handling equipment preferable
- Practical service back office experience with operations background
- Understanding of key fundamentals of a service business
- Strong communication and interpersonal skills
- Excellent customer service skills
- A commercial understanding of general business concepts within a service industry.
- Ability to understand budgets.

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