Technology Program Lead

WHO IS CHEP NETWORK?
'Advertising'
It's not what it used to be.
It's about ideas that penetrate culture.
Ideas the world wants and needs.
Not just 30 second spots and four sheet posters.
At CHEP Network, we're putting advertising back together again. We solve business problems by starting with the value of customers
Our agency is at the intersection of data, technology, customer experience, media and brand.
From Apple Watch Apps that make it safe for women to walk the streets at night, to a program of content that genuinely makes small business smarter. From campaigns that blatantly use competitor spend to drive sales, to utilities that reframe complex decisions and make them simple.
'Advertising' isn't the best way to describe what we do.
We're building the agency of tomorrow, and making people move valuable to brands.

...THAT'S WHY WE ARE LOOKING FOR A TECHNOLOGY PROGRAM LEAD

This position plays a key role managing and growing one of the biggest and most complex digital ecosystems within our client portfolio, whilst mentoring and developing a team of equally passionate project managers. In collaboration with senior CHEP team members across Account Service, Strategy, Creative and Media, the team lead will drive the tech initiatives and program of work across the account.
The team lead is responsible for the timely delivery of quality digital products, ensuring stakeholder satisfaction and budget management. They should be process driven and an exceptional communicator. To be successful in this role the Technology Program Lead will need to be able to manage complex stakeholder engagements and be able to pivot effortlessly between data, tech and service design and thinking. Your experience in similar roles will be essential alongside a true passion for beautifully crafted platforms, products and campaigns that truly enhance the experience of customers while delivering business results for our clients.

A DAY IN THE LIFE
Project management
- Successfully delivering multiple digital projects across your account, including scoping, estimating, budget management and timelines.
- Managing project issues and assumptions/decisions and escalate where appropriate.
- Ensuring expectations are set and met for the client.
- Managing internal stakeholders and interfacing directly with clients to take development briefs.
- Rightfully balancing a firm hand with a soft-touch style to control the scope of work whilst always managing client's expectations.
- Resource management of the design and development team in conjunction with the operation managers and negotiating directly with other project managers and program leads.
- Work collaboratively with account service, data, CX, service design, UX, technical and creative teams.
- Ensure all members of the project team understand the brief.
- Estimate and plan projects, assign team roles and responsibilities.
- Manage projects to an agreed plan and specification.

Team growth and management (as team grows)
- Identify opportunity and help the Technology Program Director and Account Service team build the business case for team growth based on new work and identified opportunities.
- Participate in recruitment for identified growth.
- Collaborate with the Technology Program Director on the roadmap for team development, growing the team capability and expanding their skill sets.
- Run team WIPs, monitor project managers loading and performance issues and bottlenecks, escalating where appropriate.
- Directly managing associate through to senior project managers.
- Review and assign incoming briefs - escalating or pushing back on briefs where incomplete or insufficient.
- Work on and monitor progress on development plans for each team member in collaboration with the Technology Program Director.

Continual improvement around process and work product
- Demonstrate thought leadership with your client, reinforcing CHEP Network's perception as a leader in innovation, technology and emerging technology projects.
- Know the numbers at the tip of your fingers: how your team is performing from a utilization and revenue perspective.
- Work with the Technology Program Director in reviewing current process and ways of working and implementing and suggesting new processes and solutions.
- Collaborate with all departments to push boundaries in pitches, proactive and briefed work to develop capability and ways of working and collaboration.

HOW WILL WE KNOW YOU ARE THE ONE?
Capabilities
- 7+ years of experience delivering large-scale development projects;
- You will have delivered a wide range of projects during your career, with particular focus on digital projects most common within an advertising context.
- Highly organized with great attention to detail.
- Tracking project performance to facilitate accurate budget vs. actual reconciliation.
- Experience liaising with developers and designers and a clear understanding of their world
- You will have formally managed a team of project man