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TMGM stands at the forefront of online trading and investment services, proudly serving as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, TMGM has earned its reputation as a trusted CFD trading provider. We embody excellence through a commitment to regulatory compliance, technological innovation, and unparalleled customer service.
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**About the Role**:
**Responsibilities**:
- Set up client accounts in accordance with promotion requirements.
- Gain a solid understanding of all promotion rules and exceptions, including variations across different promotion types, in order to ensure accurate and fair QA judgment.
- Support operation staff by identifying recurring errors or inconsistencies in promotion processing, and provide clear QA insights on SOP adherence, rule misinterpretations, and data handling issues.
- Strengthen communication between QA and promotion operations teams, ensuring that customer feedback and QA findings are systematically documented and integrated into the continuous improvement of processes, rules, and systems.
- Generate detailed QA reports after each review cycle, highlighting key findings, pass/fail rates, rule violations, and process inefficiencies, to support management in performance evaluations, targeted training, and operational improvements.
**Requirements**:
- At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred.
- Strong project management skills with a proven ability to oversee multiple projects concurrently in a fast-paced environment.
- Strong attention to detail and a commitment to accuracy.
- A team player with excellent collaboration skills.
- Proficiency in Microsoft Office (advanced Excel skills are an advantage).
- Willingness to work on public holidays.
- Bilingual proficiency in English and Chinese (Mandarin).
**Benefits**
- Celebrate your tenure with us Receive generous milestone anniversary gifts that grow with each year of service.
- Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
- Prioritize your well-being Access our Flexible Spending Account (FSA) for various health and wellness needs.
- Invest in your growth Access annual training opportunities tailored to your role.
