Service Advisor, Pinkenba

2 weeks ago

Brisbane, Queensland, Australia Tesla Full time

Overview
Join to apply for theService Advisor, Pinkenbarole atTesla.
What to Expect
Tesla Motors is looking for a customer service professional to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world.
This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.
If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
Responsibilities
Answer Phone Calls, Emails and Drive-Ins to address any customer concern with the highest level of response and attention
Return missed phone calls, email in no less than 5 minutes
Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
Accurately record issues and data into Dealer Management System.
Attention to detail critical
Conduct Transactions with the system; walk customer through correction and provide summary
Communicate estimated completion time, provide regular updates and follow through on each customer vehicle
Coordinate the delivery time or pick up with each customer
Follow up with customer on services provided; ensure they are satisfied with the work performed
What You\'ll Bring
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based environment and achieve a common goal
Dealer Management System(s), Outlook, and MS Office
Retail customer service preferred; Automotive Retail experience a Bonus
Must have and maintain a valid driver's license and an acceptable and safe driving record
Must have two years of driving experience
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities
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