Pre-Paid Funeral Specialist

1 week ago

Melbourne, Victoria, Australia Invocare Full time

**Unique Funeral Plan service offering direct from the provider**:

- **Be part of growing team**:

- **Use your care, compassion, and sales expertise to help people every day.**

Guardian Plan is a trusted pre-plan funeral brand with a proud tradition of customer service excellence. We take great pride in our role as industry leaders, and we provide detailed training to help you learn and grow as a Pre-Plan Funeral Consultant. You will be surrounded by peers who are passionate about the product and service they provide and are committed to their clients.

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

The funeral industry provides one of the most genuinely rewarding career pathways available. Guardian Plan is a prepaid funeral plan provider; this market leading product enables our clients to prepay their selected funeral services for a future funeral at today's prices and is a great alternative to funeral insurance. A Pre-Plan Funeral Consultant assists their clients in pre-planning their funeral needs ahead of time, helping them achieve both peace of mind, and the potential for significant savings.

**The Pre-Need Funeral Consultant will be responsible for**:

- Meeting and building strong relationships with clients, providing advice and guidance on the range of options available to pre-plan their funeral.
- Proactively source new client leads by building relationships with suitable partner businesses and the broader community.
- Prepare quotations and pre-plan funeral contracts for your clients.
- Meet monthly activity and sales targets, working as part of a successful team.
- Accurately hand over signed contracts to our fund office team for processing.
- Remain responsible for administrative elements of the Pre-Plan Funeral Consultant role, including managing lead tracking, updating pre-plan arrangement details on our internal systems, and finalising contracts/correspondence with clients.
- Represent the Guardian Plan brand at networking and public relations events as required.

**Skills, experience and characteristic required for this role include**:

- Strong customer service skills with a "can do" attitude combine with the ability to be empathetic and compassionate through difficult and emotional conversations.
- Effective communicator, particularly when discussing highly emotive topics such as death.
- Proven sales and business development experience.
- Demonstrated networking skills with the ability to proactively identify new opportunities.
- Competent in the use of computers, MS Office and customer management systems.
- Strong administrative/contract skills with a focus on process and detail.
- Unrestricted driver's license.
- You have a passion to make a difference in your community.

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program

**How to Apply**:

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