Account Manager

Triskele Labs is a cybersecurity services firm that delivers practical, effective outcomes across advisory, offensive, defensive, and response services. We are known for our technical expertise, deep client relationships, and high standards of service delivery.

As we continue to grow across Australia, we are investing in key regional roles to ensure our clients receive dedicated and consistent support. Tasmania is a growing market for us, and we are looking for a client-focused Account Manager to represent Triskele Labs on the ground while also supporting a small portfolio of Melbourne-based clients.

**About the Role**

We are seeking a Tasmania-based Account Manager to manage and grow a defined portfolio of clients across both Tasmania and Victoria. This is a relationship-led role focused on client retention, satisfaction, and alignment with our services.

You will be responsible for building strong relationships, helping clients extract maximum value from our services, and ensuring delivery is running smoothly. You will act as the main point of contact across your accounts, engaging regularly with client stakeholders, coordinating with internal teams, and supporting organic account growth.

While your core client base will be in Tasmania, you will also manage several Melbourne-based accounts. As such, regular travel to Melbourne will be required to maintain strong face-to-face engagement with those clients. You will be supported by our national Head of Account Management but expected to operate with a high degree of independence.

This role is ideal for someone who enjoys building relationships, understands the importance of structured service delivery, and thrives in a proactive, solutions-focused environment.

**Requirements**:
**About You**
- Based in Tasmania, ideally Hobart or Launceston, with willingness to travel regularly to Melbourne
- Experience in account management, customer success, or client services, preferably in a B2B or professional services environment
- Strong communication skills and ability to build trust quickly
- Comfortable working independently and managing competing priorities
- Detail-oriented and process-driven with a strong sense of accountability
- Familiar with CRM tools (HubSpot preferred) and client reporting
- A natural collaborator who can work across Sales, Delivery, and Marketing teams

**Key Responsibilities**

**Client Relationship Management**
- Manage a portfolio of Tasmania-based clients, as well as a small number of Melbourne-based accounts
- Build strong, long-term relationships based on trust, value, and clear communication
- Act as the client's primary point of contact for ongoing engagements
- Ensure high client satisfaction and consistent follow-up across all touchpoints

**Service Alignment and Support**
- Ensure clients understand the scope, timelines, and outcomes of the services being delivered
- Attend regular service reviews and assist with reporting, tracking, and communication
- Work with Delivery and Project Management teams to ensure smooth delivery
- Proactively identify risks or gaps in the client relationship and act to resolve

**Retention and Growth**
- Monitor contract renewal cycles and ensure timely conversations are held
- Support cross-sell and upsell discussions by identifying client needs and working with the Sales team
- Track account activity, reporting, and client feedback using HubSpot and internal tools
- Contribute to quarterly business reviews and account planning

**Internal Collaboration and Process Adherence**
- Follow all account management processes as developed by the Head of Account Management
- Maintain accurate CRM records, meeting notes, renewal forecasts, and risk indicators
- Participate in team meetings, training, and internal reviews
- Share feedback from clients to support continuous improvement of services and messaging

**Benefits**

**Why Join Triskele Labs**
- Represent Triskele Labs across Tasmania and Victoria with full ownership of client relationships
- Join a values-driven business that puts clients first and delivers with integrity
- Work in a supportive team that combines national structure with local flexibility
- Play a key role in our regional growth strategy and help shape our presence in both Tasmania and Victoria
- Access technical experts and delivery teams that consistently exceed client expectations

If you've made it this far, there's a good chance you're who we're looking for