Team Leader, Es&O Field Services Apac-Mea

Team Leader, ES&O Field Services APAC-MEA
- Wärtsilä Energy leads the transition towards a 100% renewable energy future. We help our partners to accelerate their decarbonisation journeys through our market-leading technologies and power system modelling expertise. These cover decarbonisation services, future-fuel enabled balancing power plants, hybrid solutions, energy storage and optimisation technology, including the GEMS Digital Energy Platform.
- Did you know Wärtsilä has delivered 79 GW of power plant capacity and more 125 energy storage installations in 180 countries around the world?
- In this fast changing world of energy, we are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Want to join the ride?
- We are now looking for a **Team Leader, Field Service, Battery Energy Storage Systems**to join our team working for a better future.
- The position is permanent and the preferred location is **the Australia.**

**What you will be doing**
- As a Field Service Team Leader, you will be responsible for coordinating and developing the Energy Storage Systems Field Service Team in the region (APAC-MEA), Energy & Storage & Optimization Business in accordance with the strategy, action plan and business needs.

**As a Field Service Team Leader, your work will focus on these responsibilities**:

- Coordinate orders according to internal procedures and customer requirements as well as Wärtsilä Quality, Health, Safety and Environmental guidelines
- Service order preparation - collect all details concerning the service order for internal and external customers (scope of work, documentation, place of work, travel arrangements, etc.)
- Coordinate people when they are assigned to the specific work order.
- Perform briefing/de-briefing with Energy Storage Systems FS engineers with ESS Lifecycle Team - discuss safety aspects (JSA) and job details.
- Assist Energy Storage Systems FS engineers during the job execution.
- Act as contact person for the Internal / External customers during the work
- Monitor the work progress and duration regularly.
- Keep updated internal systems (SWF, Planning Board, etc.)
- Ensure the work order will be invoiced on time.
- Service Work Report verification with Technical Service Team and approval
- Verify and approve the working hours in the system.
- Travel expenses approval
- Close the service order in the system and invoice according to internal procedures.
- Assistance in case of work and quality issues - Root cause analysis, participate in discussion with the customer if necessary.
- Evaluate the Field Service demand during the Lifecycle period and define appropriate actions including subcontractors.
- Development of team competencies as required to address current and future needs.
- Ensure that the team is utilized effectively, having the right people in the right place at the right time.
- Foster strategic relationships with institutes of learning to attract and develop talent.
- Manage and maintain internal and external relationships, focused on achieving company targets.
- Facilitate and maintain excellent collaboration with key stakeholders throughout the delivery chain (Project Delivery, Commissioning, Agreements, Lifecycle Support, Sales, Parts, Technical Service team).
- Contribute to the annual budget preparation, and service forecast evaluations.
- Set the individual performance and development targets of your team.
- Responsible for full utilization of Field Services resources - cost optimization (P&L)
- Produce regular and frequent job status updates and other reporting documents, following Line Manager indications.

**To be successful in this role, we expect you to have**:

- Bachelor's degree in engineering or similar qualifications
- Experience on project management or field service hands-on or management experience is a plus, preferably in renewable power generation or a service setting involving electrical, controls, and network communication systems.
- Experience in the energy industry with focus in energy storage services a plus

**Desired Skills and Experience**:

- Relevant supervisory or leadership experience or Energy Storage Systems Field Service experience
- Understanding of the Field Service process and Customer Service concept
- Be proficient with process tools such as SAP, SAP knowledge is seen as an advantage, Salesforce (CRM), QlikView, Asana, FS Mobility, and others.
- Proficient knowledge of the full Microsoft Office suite; high proficiency in Word, Excel, PowerPoint required.
- Basic knowledge of energy storage value proposition in the wholesale energy markets.
- Existing familiarity with energy storage equipment vendors for the implementation of BESS site works
- Approachable with a solution mindset
- Able to prioritize, strong time management skills and ability to multiple tasks.
- Curious mind and attention to detail
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