Virtual Job Placement Coach

**Job no**: 495529
**Work type**: Permanent (Full-Time)
**Location**: Milton
**Categories**: Employment Services

**yourtown** is a trusted provider of services for young people, with a focus on mental health and wellbeing, long-term unemployment, prevention of youth suicide, child protection, as well as support for those experiencing domestic and family violence.

**yourtown** helps children and young people realise they have the ability to tackle whatever life throws at them. We help them to believe in their unique strengths, tenacity and self-determination. We recognise the courage and determination of children and young people when they reach out to **yourtown** for support.

Realise **your** potential at **yourtown**

**your opportunity**

As a **Virtual Job Placement Coach** working in the Transition to Work Program, you will be part of a support team that works together with the young person to provide individually tailored employment related services aimed at assisting them to achieve ongoing employment. In this role, you will use your customer service skills and ability to build working relationships with young people to support them to engage with **yourtown** & gain skills that will lead them to meaningful, sustainable employment.

Your role will include:

- Contacting recently referred participants to schedule future appointments & discuss missed appointments
- Contacting participants to remind them of upcoming appointments.
- Maintaining member contact, member records and ensuring compliance to relevant systems and contract guidelines.
- Identifying barriers to participant engagement and arranging support to address these barriers.
- Completing virtual intake assessments with the participant to determine work readiness.
- Developing tailored job plans for the young person.
- Working in collaboration with young people to set goals and implement strategies to achieve these goals

**what we are looking for**

You are passionate about what you do. To you this is not just a job, it is your career - a choice that you make every day Your practice is client-focused, our young people are at the heart of it, and you understand that they are the experts in their own lives.

In addition, you also possess;
- Demonstrated experience providing quality customer service to young people, preferably within the employment services industry
- The drive to meet KPIs - it isn't just a number; it is a young person's life that you can help change for the better.
- Proficient skills in using technology and systems; our compliance requirements are high, and your administration needs to be on par with this.
- Great stakeholder engagement skills.
- Your practice is client focused, our young people are at the heart of it, and you genuinely want to make a difference in their lives.
- You are resilient and can work in a fast-paced environment where no two days are the same.

**your benefits**

When you join **yourtown** you will be welcomed into a safe, inclusive, and diverse community and an established and reputable national organisation. We are a resilient, resourceful, and dedicated team who strive to make a difference and not accept the status quo.

Your employment experience will include:

- salary sacrifice options to increase your take home pay
- monthly RDOs
- access to Paylab to help you save on everyday items like groceries, pharmaceutical, automotive services, as well as things like clothing, books, electricals, furniture, and even holidays
- opportunities for internal and external professional development
- free access to LinkedIn Learning including over 16,000 learning modules
- a genuine focus on employee health and wellbeing
- yourWellness program includes free access to Calm & Centr Apps
- access to free and confidential counselling sessions for you and members of your immediate family
- access to discounted private health insurance, banking and finance, insurance, and superannuation through our partner organisations
- an environment that genuinely values diversity and cultural capability and is an equal opportunity employer

**how to apply**

If you believe in the power of young people and in yourself, join team **yourtown** and have an amazing impact on the lives of young people, their families, neighbourhoods and the wider community in Australia.

**yourtown** has a zero-tolerance approach to abuse and we believe that Safeguarding is a shared responsibility of all, for all.

**"In our team we value diversity, inclusivity and people who want to make a difference"**

**Advertised**: 06 Jan 2025 E. Australia Standard Time