Systems Technician

1 week ago

Brisbane, Queensland, Australia Sharp People Full time

Hybrid working environment.
- Brisbane, Sydney, or Melbourne Location.
- Excellent team environment with a view to grow.

**Systems Technician**
- **Hybrid working environment.**:

- **Brisbane, Sydney, or Melbourne Location.**:

- **Excellent team environment with a view to grow.**

**Overview**:
Embark on an exciting career journey as a System Technician with our client's dynamic team, at the forefront of delivering cutting-edge IT solutions

Our client is seeking a proactive and dedicated System Technician to join their ranks in providing top-tier IT services to a broad spectrum of businesses, from agile start-ups to expansive corporate enterprises. This is a sterling opportunity to be part of a company during a thrilling phase of growth and innovation.

**Key Role Summary**:

- Swiftly addressing client support needs, accurately documenting issues, and performing preliminary troubleshooting.
- Skilful adherence to our structured escalation protocols to ensure seamless incident and service request management.

**In This Role, You Will**:

- Maintain the highest standard of client support synonymous with our client's reputation.
- Efficiently manage incoming client calls and tickets, ensuring detailed and accurate documentation.
- Serve as a dependable contact point for all client IT inquiries, maintaining transparent communication and managing expectations.
- Take the initiative in monitoring and sustaining client IT frameworks, contributing to the enhancement of operational procedures.
- Step into a role where your efforts are valued and your career growth is supported.

**Desirable Skills and Experience**:

- Previous experience (1-2 years) in a tech support or similar role.
- Open to IT Graduates.
- Knowledge of ITSM Tools and a grasp of ITIL frameworks.
- Relevant tertiary IT qualifications or industry-specific certifications.
- Experience in remote support within a Remote Desktop Services setting.
- Practical skills with Microsoft 365, Hyper-V, Microsoft Exchange, and network management.
- Proficiency in Active Directory and Group Policy, paired with a foundational understanding of network troubleshooting.
- Use of ServiceNow, IT Glue, Auvik, Ninja - one would be good, others a bonus.
- A can-do spirit and client-centric mindset.
- Team player who thrives in a collaborative environment, appreciating precision and hard work alongside a sense of humour.
- An independent, initiative-taking individual boasting integrity and top-notch decision-making capabilities.

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