Drinks Specialist

**Drinks Specialist - Spirits | Dan Murphy's Prahran Cellar | Join an unbeatable team**

Are you knowledgeable about spirits and love sharing that knowledge with customers? Do you have a passion for retail and growing your career?

If this sounds like you, then please reach out to us to learn about how you can join Australia's leading drinks retailer in a unique role that might be just right for you

**About Us**

When Dan Murphy opened his first liquor store in 1952, he believed in offering unbeatable customer service, the biggest range and the lowest prices. A promise we still live by today.

**About the role**

The Drinks Specialist - Spirits provides knowledgeable, helpful service with a smile to customers who are looking for that something special, or who might just want help to find the products they know and love. Importantly, you can adapt your style to meet the needs of the customer and you thrive in customer service focussed environments.

Reporting to the Store Manager and joining a National Community of Drinks Specialists, in this specialised role you will share your expertise with customers and team, helping our customers discover a world of drinks experiences.

**In this role, you will**:

- Actively engage customers in an authentic way in store, sharing product knowledge and providing end to end service.
- Work collaboratively with the store leadership team in setting up and facilitating customer events.
- Advocate for My Dan's loyalty by engaging with customers to understand benefits and product offerings.
- Assist in developing the product knowledge of team members in the store.
- Undertake a variety of instore tasks, including customer service and inventory tasks as well as duty management.
- Make decisions through and role model our Values and Ways of Working.
- Contribute to store sales planning processes by sharing your specialist product knowledge and recommendations on product lines.

**About you**

At Dan Murphy's our customers are at the heart of everything we do and how we connect with them is critical to our ongoing success.

You have extensive knowledge in spirits with a passion for continuous learning and growth of your knowledge. You love to share your knowledge with others in a genuine and authentic way. You have a passion for learning about new and emerging trends and categories. Whilst your core knowledge is spirits, you also have knowledge of wine and beer categories and a desire to continue your learning journey in this space.

This role will see you working both autonomously and as part of a team, where your excellent communication and influencing skills will enable you to build long term relationships with customers and team.

**Other key competencies relevant for the role are**:

- Demonstrated strong product knowledge in spirits, with good knowledge of other categories (wine / beer)
- Customer service experience in a fast paced retail, hospitality, sales, events or similar role
- Experience in a drinks related role, including bar work or brand role, would be well regarded
- Familiarity / comfortable utilising digital / social media tools to enhance customer experiences / relationships
- Current RSA certificate
- Ability to work key customer hours

**Grow with Endeavour Group**

Endeavour Group comprises a diverse range of drinks and hospitality businesses including BWS, Dan Murphy's, ALH Hotels and Pinnacle Drinks. We are focused on growing and transforming our businesses to meet the changing needs of customers and we're driven by a culture that puts our customers and team first.

As an inclusive, team-first company, our people are at the core of everything we do. We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability or sexual orientation. At Endeavour Group we value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating a more sociable future - for our customers and for each other.

**We'd love to hear from You**

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Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.