National Client Services Manager

1 week ago

Melbourne, Victoria, Australia Danny Met Sally Full time

Career Development Opportunities
- Positive and Supportive Work Culture & Environment
- Additional Leave Benefits - Including Mental Health Days

**About Us**
Danny Met Sally is a National Premium Disability Service Provider with a difference. We are the fastest growing disability service provider in Australia,
- let us tell you why. The philosophy that drives our organisational purpose is to support every client, staff member, their extended family, and everyone who comes into contact with DMS with the highest level of care, commitment, respect, and support that you would expect to be given to your family (Danny) or close friends (Sally)._
- _
Our purpose at Danny Met Sally is to set the benchmark standard of services provided for the disability community
- . We need the right team in place to help us achieve that - our Support Workers are a crucial part of this team and purpose._
- _
To find out more about our story, visit:
**The Role**
Due to our rapid growth, we are looking for a vibrant and motivated individual to join our journey..

The role of National Client Services Manager will be responsible for:

- Liaising with direct clients, Support Coordinators and all stakeholders Who Require Our Services: In Home Supports, Supported Independent Living, Community Access & Participation, Respite, etc.
- End to End onboarding and ongoing monitoring for all Participants in your caseload.
- Collaborating with Coordination, Recruitment and Manage to ensure best outcomes for all Participants
- Onboarding of New Participants with all relevant compliance - Including: Participant Profiles, Care Plans, Service Agreements, Schedule of Supports, Collating Health Assessments, etc.
- Ongoing Face to Face Meetings with Participants to Ensure Service Standards are Upheld

**About You**
- Minimum 2 years' experience working in Disability from a Client Management perspective
- Exceptional attention to detail
- Person-centred focus in all communications and duties
- Ability to work autonomously and with a team
- NDIS Worker Screening Check or Working with Children Check & Police Check
- Excellent written & verbal communication skills
- Experience meeting deadlines, and working within a fast-paced environment

**Benefits**
- Attractive Salary & Incentives
- Additional Leave Benefits - Including Mental Health Days
- Career Development Opportunities
- Positive and Supportive Work Culture & Environment

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