Nsw Client Experience Manager

JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this opportunity involves :We are seeking a highly organised, proactive, and adaptable NSW Client Experience Manager to support our senior leadership team in NSW.This is a dynamic role that blends internal coordination, strategic support, client engagement, marketing integration, and event execution.
It's ideal for someone who thrives in a fast-paced, people-oriented environment and is looking to grow into a strategic planning role over time.Key ResponsibilitiesLeadership Support & Strategic CoordinationProvide direct support to the NSW leadership team through meeting coordination, agenda preparation, action tracking, and follow-up.
Includes expense claim, diary coordination and travel management.Support the development and delivery of key business initiatives and priorities.Work closely with the NSW Commercial & Operations team to contribute to strategic planning processes, reporting, and communication.Act as a single point of contact representing PDS to the broader JLL business.Bid Writing & Business GrowthWrite effective, concise and compelling content (bids / proposals / submissions, presentations and source material) while under the pressure sometimes associated with deadlinesContribute content to the Knowledge Management platform through development of case studies, CVs, baseline, content and creative elements for pursuitsDevelop, edit, proofread and review graphics, presentations and other messaging materials, as neededActively participate in industry events and networking forums to strengthen JLL's presence and build external relationshipsManage CRM updates and support the execution of client relationship plans.Identify and map key decision-makers within target organizations, understanding their roles, influences, and pain pointsInitiate direct contact with potential clients through various channels (e.g., cold calling, email outreach, LinkedIn, industry events)Create and deliver compelling sales presentations and proposals tailored to each prospect's specific needs and challengesCollaboration & Cross-Business EngagementWork closely with internal teams including Growth, Sales, Delivery, Sector Leads, and Marketing to enhance client experience and maximise opportunitiesFacilitate cross-functional collaboration, ensuring that business lines work together to drive client successPartner with marketing to create client case studies, market insights, and branding initiatives that reinforce JLL's value propositionEvent Planning, Senior Exec Support & Team Cultural EngagementActively lead to organisation of key client engagement activities, including client events, roundtables, and meetings.Lead the planning and execution of client and internal team eventsSupport State Manager with travel booking and expense administration via JBS team.Lead new starter onboarding, including coordinating access passes, IT log-in, training material run throughGather client feedback and market intelligence to refine service offerings and enhance customer experienceImplement engagement frameworks that ensure a consistent, high quality client experience across all touchpointsCollaborate with internal teams to ensure that network connections are leveraged across the organization for maximum benefitStay informed about industry trends, challenges, and opportunities across multiple sectors to provide valuable insights to clients and prospectsDevelop a reputation as a trusted advisor within the commercial real estate industry and related sectorsSound like you?
This is what we're looking for :Strong client relationship management and influencing skills.Proactive and strategic thinker with a deep understanding of market trends and business developmentHighly collaborative, able to work across multiple business units and stakeholdersSelf-motivated, with the ability to drive initiatives independentlyStrong negotiation and problem-solving skillsExcellent prospecting skills and ability to build rapport quickly with new contactsPersistence and resilience in pursuing new business opportunitiesStrong presentation and public speaking skillsExceptional networking skills with the ability to build and maintain relationships across diverse industry sectorsComfort in navigating different business cultures and adapting communication style accordinglyNatural ability to connect people and ideas, creating value through network interactionsUnderstand and able to communicate different service methodologies and contract structures relevant to the project management and construction industry.Strong writing and solution development , able to develop compelling submission responses utilising Microsoft suite of productsProven ability to develop and execute client growth strategiesStrong understanding of CRM platforms, data analytics, and reporting to drive client insightsIndustry qualifications in property, business, marketing preferredExperience in developing and executing targeted sales campaignsProficiency in using sales and prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo)Strong understanding of sales methodologies and ability to adapt approach based on client needsUnderstanding of key trends and challenges across multiple industries that impact commercial real estate decisionsExperience in organizing and facilitating industry events or thought leadership initiativesWhat you can expect from us :As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.
JLL is committed to equal opportunity and building an inclusive workplace.This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies.
We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.
We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities.
With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working.
We approach our work in a warmer, more optimistic, and inclusive way.JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.Interested candidates, please apply following the link below quoting job reference number MPREQ448558Location : On-site –Sydney, NSWIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.
We're interested in getting to know you and what you bring to the table
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