NSW Client Experience Manager

Join to apply for the NSW Client Experience Manager role at JLL

1 day ago Be among the first 25 applicants

Join to apply for the NSW Client Experience Manager role at JLL

What this opportunity involves:

We are seeking a highly organised, proactive, and adaptable NSW Client Experience Manager to support our senior leadership team in NSW.

This is a dynamic role that blends internal coordination, strategic support, client engagement, marketing integration, and event execution. It's ideal for someone who thrives in a fast-paced, people-oriented environment and is looking to grow into a strategic planning role over time.

Key Responsibilities

Leadership Support & Strategic Coordination

• Provide direct support to the NSW leadership team through meeting coordination, agenda preparation, action tracking, and follow-up. Includes expense claim, diary coordination and travel management.
• Support the development and delivery of key business initiatives and priorities.
• Work closely with the NSW Commercial & Operations team to contribute to strategic planning processes, reporting, and communication.
• Act as a single point of contact representing PDS to the broader JLL business.
  
  

Bid Writing & Business Growth

• Write effective, concise and compelling content (bids/proposals/submissions, presentations and source material) while under the pressure sometimes associated with deadlines
• Contribute content to the Knowledge Management platform through development of case studies, CVs, baseline, content and creative elements for pursuits
• Develop, edit, proofread and review graphics, presentations and other messaging materials, as needed
• Actively participate in industry events and networking forums to strengthen JLL's presence and build external relationships
• Manage CRM updates and support the execution of client relationship plans.
• Identify and map key decision-makers within target organizations, understanding their roles, influences, and pain points
• Initiate direct contact with potential clients through various channels (e.g., cold calling, email outreach, LinkedIn, industry events)
• Create and deliver compelling sales presentations and proposals tailored to each prospect's specific needs and challenges
  
  

Collaboration & Cross-Business Engagement

Work closely with internal teams including Growth, Sales, Delivery, Sector Leads, and Marketing to enhance client experience and maximise opportunities

Facilitate cross-functional collaboration, ensuring that business lines work together to drive client success

Partner with marketing to create client case studies, market insights, and branding initiatives that reinforce JLL's value proposition

Event Planning, Senior Exec Support & Team Cultural Engagement

• Actively lead to organisation of key client engagement activities, including client events, roundtables, and meetings.
• Lead the planning and execution of client and internal team events
• Support State Manager with travel booking and expense administration via JBS team.
• Lead new starter onboarding, including coordinating access passes, IT log-in, training material run through
• Gather client feedback and market intelligence to refine service offerings and enhance customer experience
• Implement engagement frameworks that ensure a consistent, high quality client experience across all touchpoints
• Collaborate with internal teams to ensure that network connections are leveraged across the organization for maximum benefit
• Stay informed about industry trends, challenges, and opportunities across multiple sectors to provide valuable insights to clients and prospects
• Develop a reputation as a trusted advisor within the commercial real estate industry and related sectors
  
  

Sound like you? This is what we're looking for:

• Strong client relationship management and influencing skills.
• Proactive and strategic thinker with a deep understanding of market trends and business development
• Highly collaborative, able to work across multiple business units and stakeholders
• Self-motivated, with the ability to drive initiatives independently
• Strong negotiation and problem-solving skills
• Excellent prospecting skills and ability to build rapport quickly with new contacts
• Persistence and resilience in pursuing new business opportunities
• Strong presentation and public speaking skills
• Exceptional networking skills with the ability to build and maintain relationships across diverse industry sectors
• Comfort in navigating different business cultures and adapting communication style accordingly
• Natural ability to connect people and ideas, creating value through network interactions
• Understand and able to communicate different service methodologies and contract structures relevant to the project management and construction industry.
• Strong writing and solution development , able to develop compelling submission responses utilising Microsoft suite of products
• Proven ability to develop and execute client growth strategies
• Strong understanding of CRM platforms, data analytics, and reporting to drive client insights
• Industry qualifications in property, business, marketing preferred
• Experience in developing and executing targeted sales campaigns
• Proficiency in using sales and prospecting tools (e.g., LinkedIn Sales Navigator, ZoomInfo)
• Strong understanding of sales methodologies and ability to adapt approach based on client needs
• Understanding of key trends and challenges across multiple industries that impact commercial real estate decisions
• Experience in organizing and facilitating industry events or thought leadership initiatives
  
  

What you can expect from us:

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Interested candidates, please apply following the link below quoting job reference number MPREQ448558Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionBusiness Development and Sales

Referrals increase your chances of interviewing at JLL by 2x

Get notified about new Experience Manager jobs in Sydney, New South Wales, Australia.

Sydney, New South Wales, Australia 2 weeks ago

Mascot, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia A$95,000.00-A$95, days ago

Full Time or Part Time Customer Service Manager (Duty Manager)Expression of Interest | Team Manager | Full-time | Sydney

Sydney, New South Wales, Australia 5 days ago

Centre Manager – Lead a Vibrant OOSH Service on Sydney's Northern Beaches

Sydney, New South Wales, Australia 1 day ago

Senior Manager | CEO/Chair CommunicationsWorkplace Experience Manager /ANZ Concierge Lead

North Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia A$130,000.00-A$145, weeks ago

Sydney, New South Wales, Australia 3 days ago

Terrey Hills, New South Wales, Australia 3 weeks ago

Senior Vice President Guest Development & Experience

Sydney, New South Wales, Australia 3 days ago

Sydney, New South Wales, Australia 2 weeks ago

Mosman, New South Wales, Australia 5 months ago

Sydney, New South Wales, Australia 6 days ago

Education Sales Manager: Training and Certification (Melbourne or Sydney)

Kemps Creek, New South Wales, Australia 2 weeks ago

Assistant Manager / Manager - Business Services

Sydney, New South Wales, Australia A$140,000.00-A$155, days ago

Sydney, New South Wales, Australia 1 month ago

Senior Brand Manager - Healthcare / Rx / Scale Up

Sydney, New South Wales, Australia 2 weeks ago

Double Bay, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

Pyrmont, New South Wales, Australia 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---