Parts Sales

2 weeks ago

Canberra, ACT, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading OE manufacturer of construction and mining equipment.

**What's in it for you?**

**Hitachi Benefits**:

- ** Competitive salary + Potential to earn company biannual bonuses**:

- Permanent Full Time Position in a leading OEM with long term job security
- Employee Rewards Program - Discounts from Major Retailers
- Continuous training and upskilling with real career development opportunities
- A supportive management team which values your input in finding new and innovative ways of achieving success

**The Opportunity**

We currently have an exciting opportunity for a motivated and customer-focused individual to join our team based out of our Canberra office, working Monday to Friday.

This role will make you the key point of contact for all queries relating to parts, where you will be well supported to provide a range of OEM level services ranging from sourcing parts, and customer query management including over the counter, via phone and online.

**Reporting to the Customer Support Manager, you will be responsible for**:

- Providing high level customer support and growth to both external and internal customers
- Interpreting and processing customer parts requests such as pricing, availability
- Source and supply parts to meet customer requests
- Raise quotes, sales orders and invoices for parts sales
- Reconcile part order picklist with parts order upon receipt from PDC
- Exercising your strong computer skills, data entry accuracy and attention to detail

**About You**
- Prior experience in a parts sales/interpreting or similar role
- Parts experience within an automotive, agricultural, or earthmoving industry preferred
- Exceptional customer service skills
- Strong computer literacy
- Ability to manage competing priorities and still achieve excellent customer service
- To ensure that you provide 100% Customer satisfaction with both internal and external stakeholders, branches & suppliers within the HCA family

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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