Technical Support Engineer

1 week ago


Brisbane, Queensland, Australia Microsoft Full time

Technical Support Engineer - Office / CopilotJoin to apply for the Technical Support Engineer - Office / Copilot role at MicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture.
We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered.
CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products.
Join CE&S and help us accelerate AI transformation for our customers and the world.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience.
In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success.
As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues.
This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.This role is flexible in that you can work up to 50% from home.This position requires flexibility in working shift based on the business needs.
This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand.
This may include shift rotations.
For example: Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00AM to 4:00PM, or Sunday to Thursday from 10:00AM to 6:00PM.Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesResponse and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.QualificationsRequired Qualifications:Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.Knowledge of MS Office Applications (Word, Excel, PowerPoint).
Understanding of client, server, networking, and Internet technologies fundamentals.Experience in network operations, software support or IT consulting.Candidates must have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level.Create and maintain incident management requests to product group or engineering group.Willingness to learn Copilot Technology.Experience DesirableKnowledge about Office usability and Performance TuningShared Service Provider AdministrationService ApplicationsOCSI – Office Client Server IntegrationTroubleshooting issues with Office Web AccessSharePoint developer experienceNetworking Troubleshoot experienceNet Development/C++ Development/Java DevelopmentCitizenship & Citizenship Verification: This position requires verification of Australian citizenship due to citizenship-based legal restrictions.
Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law.
To meet this legal requirement, citizenship will be verified via a valid passport.Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.Microsoft is an equal opportunity employer.
Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
#J-18808-Ljbffr



  • Brisbane, Queensland, Australia beBeecivil engineer Full time $70,000 - $90,000

    Job Description">Civil Engineers are crucial in designing, planning, and executing construction projects. As a Graduate Civil Engineer in our Community Development team, you will be responsible for collaborating with engineers, designers, and project managers to deliver quality projects.">About You">We are looking for candidates who possess a strong...


  • Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Office / Copilot Join to apply for the Technical Support Engineer - Office / Copilot role at Microsoft Technical Support Engineer - Office / Copilot1 week ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - Office / Copilot role at Microsoft With more than 45,000 employees and partners...


  • Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Office / CopilotJoin to apply for theTechnical Support Engineer - Office / Copilotrole atMicrosoftTechnical Support Engineer - Office / Copilot1 week ago Be among the first 25 applicantsJoin to apply for theTechnical Support Engineer - Office / Copilotrole atMicrosoftWith more than 45,000 employees and partners worldwide, the...


  • Brisbane, Queensland, Australia Buscojobs Full time

    OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services.CE&S ensures cross-company alignment and execution to exceed customer expectations in every...


  • Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Windows Directory ServicesJoin to apply for theTechnical Support Engineer - Windows Directory Servicesrole atMicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer...


  • Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer - Windows Performance role at Microsoft. Within the Customer Experience and Success (CE&S) organization, the Customer Service & Support (CSS) team builds trust by delivering a seamless support experience powered by Microsoft's AI technology. As a Senior Technical Support Engineer, you will own, troubleshoot and solve...


  • Brisbane, Queensland, Australia Buscojobs Full time

    OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services. CE&S ensures cross-company alignment and execution to exceed customer expectations in every...


  • Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer (Messaging Protection-MDO) at Microsoft. Join to apply for the Technical Support Engineer (Messaging Protection-MDO) role at Microsoft. This role is part of the Customer Experience and Success (CE&S) organization, which aims to empower customers to accelerate business value through differentiated customer experiences...


  • Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer - SharePoint / Copilot — MicrosoftWithin the Customer Service & Support (CSS) organization, we deliver a seamless support experience powered by Microsoft AI technology to help customers resolve issues quickly and securely and to enable more from their Microsoft investments. This role is part of the Senior Technical...


  • Brisbane, Queensland, Australia Microsoft Full time

    Sr.Technical Support Engineer (Messaging Protection-MDO)Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at Microsoft Sr.Technical Support Engineer (Messaging Protection-MDO)6 days ago Be among the first 25 applicants Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at Microsoft With more...