Technical Support Engineer

2 days ago

Brisbane, Queensland, Australia Buscojobs Full time

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services. CE&S ensures cross-company alignment and execution to exceed customer expectations in every interaction, whether in-product, digital, or human-centered. It is responsible for all services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S to help accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence by delivering seamless support experiences. Powered by Microsoft's AI technology, CSS helps consumers, businesses, and partners resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments.

We are seeking passionate individuals for the Customer Service & Support (CSS) team who are committed to delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and resolve complex customer technical issues. This role offers opportunities for career growth, enhancing problem-solving, collaboration, research skills, and technical proficiency.

This position offers flexibility to work up to 50% from home.

Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of growth mindset, innovation, collaboration, respect, integrity, and accountability, ensuring everyone can thrive at work and beyond.

Responsibilities

  • Response and Resolution: Own, investigate, and resolve complex customer technical issues. Act as an advisor to customers, collaborating within and across teams, utilizing troubleshooting tools and practices.
  • Readiness: Lead community-building efforts with peer delivery roles, sharing knowledge through readiness programs, technical coaching, and mentoring.
  • Technical Development: Continuously improve your technical and professional skills through training and readiness to resolve complex customer issues.
  • Product / Process Improvement: Collaborate with Microsoft Engineering and Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools to improve Microsoft products.
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