Technical Support Engineer

3 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization aims to empower customers to accelerate business value through differentiated customer experiences leveraging Microsoft's products and services. CE&S ensures cross-company alignment and execution to exceed customer expectations in every interaction, whether in-product, digital, or human-centered. It is responsible for all services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S to help accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence by delivering seamless support experiences. Powered by Microsoft's AI technology, CSS helps consumers, businesses, and partners resolve issues quickly and securely, preventing future problems and maximizing their Microsoft investments.

We are seeking passionate individuals for the Customer Service & Support (CSS) team who are committed to delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and resolve complex customer technical issues. This role offers opportunities for career growth, enhancing problem-solving, collaboration, research skills, and technical proficiency.

This position offers flexibility to work up to 50% from home.

Microsoft's mission is to empower every person and organization to achieve more. We foster a culture of growth mindset, innovation, collaboration, respect, integrity, and accountability, ensuring everyone can thrive at work and beyond.

Responsibilities

  • Response and Resolution: Own, investigate, and resolve complex customer technical issues. Act as an advisor to customers, collaborating within and across teams, utilizing troubleshooting tools and practices.
  • Readiness: Lead community-building efforts with peer delivery roles, sharing knowledge through readiness programs, technical coaching, and mentoring.
  • Technical Development: Continuously improve your technical and professional skills through training and readiness to resolve complex customer issues.
  • Product / Process Improvement: Collaborate with Microsoft Engineering and Supportability teams to investigate potential product defects and develop automation techniques and diagnostic tools to improve Microsoft products.
#J-18808-Ljbffr

  • Civil Engineer Development Opportunity

    2 weeks ago

    Brisbane, Queensland, Australia beBeecivil engineer Full time $70,000 - $90,000

    Job Description">Civil Engineers are crucial in designing, planning, and executing construction projects. As a Graduate Civil Engineer in our Community Development team, you will be responsible for collaborating with engineers, designers, and project managers to deliver quality projects.">About You">We are looking for candidates who possess a strong...

  • Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Office / Copilot Join to apply for the Technical Support Engineer - Office / Copilot role at Microsoft Technical Support Engineer - Office / Copilot1 week ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - Office / Copilot role at Microsoft With more than 45,000 employees and partners...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Office / CopilotJoin to apply for the Technical Support Engineer - Office / Copilot role at MicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that...

  • Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Office / CopilotJoin to apply for the Technical Support Engineer - Office / Copilot role at MicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer - Windows Directory ServicesJoin to apply for theTechnical Support Engineer - Windows Directory Servicesrole atMicrosoftWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer - Windows Performance role at Microsoft. Within the Customer Experience and Success (CE&S) organization, the Customer Service & Support (CSS) team builds trust by delivering a seamless support experience powered by Microsoft's AI technology. As a Senior Technical Support Engineer, you will own, troubleshoot and solve...

  • Technical Support Engineer

    1 week ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer (Messaging Protection-MDO) at Microsoft. Join to apply for the Technical Support Engineer (Messaging Protection-MDO) role at Microsoft. This role is part of the Customer Experience and Success (CE&S) organization, which aims to empower customers to accelerate business value through differentiated customer experiences...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer - SharePoint / Copilot — MicrosoftWithin the Customer Service & Support (CSS) organization, we deliver a seamless support experience powered by Microsoft AI technology to help customers resolve issues quickly and securely and to enable more from their Microsoft investments. This role is part of the Senior Technical...

  • Sr. Technical Support Engineer

    3 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Sr.Technical Support Engineer (Messaging Protection-MDO)Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at Microsoft Sr.Technical Support Engineer (Messaging Protection-MDO)6 days ago Be among the first 25 applicants Join to apply for the Sr.Technical Support Engineer (Messaging Protection-MDO) role at Microsoft With more...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Alphaess Australia Full time

    Direct message the job poster from AlphaESS AustraliaAlpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions...