Store Manager: Pottery Barn Kids

Williams-Sonoma & The Opportunity:
Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's west elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.
Our Pottery Barn Kids store in Bondi Junction, is seeking a results-driven, customer-focused, and dynamic Store Manager to deliver exceptional customer service, lead a brilliant team, and inspire outstanding performance. This is a permanent, full-time position (76 hours per fortnight) on a rotating 4-week roster. Availability to work full alternate weekends as part of the roster rotation is also required.
Why You Will Love Working With Us
We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:
Generous employee discounts so you can enjoy our amazing products
Paid parental leave to support you through life's most important milestones
Access to a confidential Employee Assistance Program for personal and professional support
Career growth opportunities with real investment in your development
A supportive, collaborative team culture where your success is celebrated
The chance to be part of a fast-growing global business with an entrepreneurial spirit
What You Will Be Doing
Build and develop a strong team, fostering a high-performance work environment within our People-First culture
Recruit, interview, and select qualified candidates to build a talent pipeline
Coach, train, and motivate your team through ongoing programs in sales, customer service, and product knowledge development
Develop and empower your management team to take on increased levels of responsibility
Ensure the store meets or exceeds sales, contest, and payroll goals
Ensure your team provides an exceptional customer experience
Maintain and uphold store standards - visuals, cleanliness, signage, safety, etc.
Manage store operating procedures - inventory levels, cash control, minimising losses, etc.
Maintain a safe work environment and ensure ongoing safety training and awareness
Create and ensure a positive environment where all associates are treated fairly and with dignity, in accordance with our People-First Philosophy
How You'll be Successful
Have experience in retail management, ideally in homewares and/or specialty retail
Are passionate about "owning your business" and being empowered to make decisions that best support the needs of the business
Are a results-oriented, influential leader who loves to coach, mentor, motivate, inspire, and help grow your team to meet and exceed goals
Thrive in an entrepreneurial environment and consistently look for ways to think outside the box.
Are passionate about customer service and enhancing our customers' lives at home and are not afraid to go above and beyond to exceed a customer's expectations to close a sale
Are an agile leader who can think on your feet and comfortable with flexing your schedule and prioritising to ensure business goals are achieved
Possess critical thinking skills to creatively identify challenges, think through complex issues, and develop action plans in a timely manner
Have excellent communication, organisational, and leadership skills
Have a proven ability to manage a team to exceed sales goals while meeting payroll targets
Have a knack for identifying top talent, creating strong teams, and training, developing, and retaining great people
Physical Requirements:
Ability to be mobile in the store and back-of-house areas, including standing for long periods
Ability to climb ladders and use other equipment in line with safety standards
Ability to lift and mobilise medium to large items, up to 30kg, while utilising appropriate equipment and safety techniques
Ready to join the Team?
If you're a motivated Retail Professional looking to take the next step in your career, apply today and make an impact as our next Store Manager
Only candidates with work rights in Australia will be considered.
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