Head Of Group Human Performance

Overview
The Head of Group Human Performance at Qantas provides strategic leadership across aviation psychology, human factors and fatigue risk management for the Qantas Group of Airlines.
As the primary advisor to the Board, senior executives and Accountable Managers, this role shapes and drives strategies that reduce human risk through human-centered system and equipment design, strengthens organisational safety culture and enhances employees' ability to perform at their best in complex operating environments.
Responsibilities
Lead the Group's Human Performance strategy, building a stronger safety culture and driving excellence in aviation psychology, human factors and fatigue risk management.
Drive best-practice initiatives that deliver on strategic priorities and long-term success.
Shape new benchmarks in human performance by partnering with the Board, executives, regulators and industry leaders.
Lead the implementation of a world-leading Fatigue Risk Management Program across all workgroups – including Flight Crew, Cabin Crew, and Engineering – supporting ultra-long-haul operations such as Project Sunrise.
Engage with CASA to shape fatigue regulations and ensure Qantas Group policies remain aligned, compliant and industry-leading.
Lead a highly skilled team of aviation psychologists and human factors specialists, embedding practitioners across the business and representing the Group on industry matters.
Qualifications
12+ years experience applying psychology, human factors and fatigue management principles to enhance operational safety and performance in complex organisations.
Tertiary qualifications in Human Factors, Psychology or a related discipline, with postgraduate studies (Master's or Doctorate) in Organisational Psychology or Human Factors highly regarded.
Proven leadership capability with experience guiding specialist teams, delivering measurable results and mentoring across both direct and matrix structures.
Strong track record leading strategic programs and complex cross-functional projects, influencing diverse stakeholders and senior executives.
Deep knowledge of human factors regulations and safety management systems, with the ability to interpret and apply them effectively in practice.
Exceptional communication and interpersonal skills, with the presence to engage, influence and build trusted relationships across all levels and external partners.
Highly organised, adaptable, and capable of delivering outcomes under pressure in challenging, time-critical environments.
Eligibility for AHPRA membership, demonstrating professional standing and credibility desirable.
Why Qantas
You'll join a team where creativity and passion are encouraged.
Our people come together to dream big and deliver successfully.
Qantas offers an amazing benefits program including:
Travel: Heavily discounted air travel within Australia and across the globe for you and your family, plus exclusive deals on accommodation and holidays.
Flexible leave options: Up to 18 weeks paid parental leave and additional purchased leave options for eligible employees.
Access to rewards: Discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment, plus a salary packaging program.
Wellbeing support: Mental health resources, wellbeing app and personalised nutrition plans.
Equal Opportunity
Qantas is an equal opportunity employer committed to diversity and inclusion.
We encourage Aboriginal and Torres Strait Islander people and applicants of all backgrounds to apply.
If you have any support or access requirements, please advise us at the time of application.
Your personal information will be kept confidential in compliance with relevant privacy legislation.
Job Details
Seniority level: Executive
Employment type: Full-time
Job function: General Business
Industries: Airlines and Aviation
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