Tech Lead

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk, compliance, and workforce management tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively.

RLDatix is truly global, with over 1,800 employees worldwide in the UK, Europe, Middle East, Australia, Canada, and the United States allowing us to be at the forefront of global patient safety and Governance, Risk, and Compliance movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We're always looking for people who are passionate about making a positive change in healthcare to join our team. Come and make an impact in a growing organization committed to patient care

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**What You Will Do**:
As a leader in the RLDatix team, you will lead technical teams to plan, develop and test solutions to enhance, optimise and automate existing business and technical processes. You must be confident, motivated, and capable of prioritising your work effort and that of your team. You will be comfortable communicating at all levels within RLDatix, with customers and the wider RLDatix group.

You will exhibit leadership skills in managing team goals and priorities. The role is on the front line and the incumbent must be comfortable dealing at all levels including fellow technologists, non-technical clients, and end users.

The ability to direct and guide the team with a strong focus on group results and organisational skills will see the incumbent succeed in this role. The ability to adapt continuous improvement in all aspects will see the incumbent supersede the role.

You will be expected to support the development of a leadership and organisational culture that recognises the core RLDatix beliefs: Customer centred, creatively minded, passionate about outcomes and working as one. A desire to maintain your technical knowledge, learn new skills and a willingness to grow as a leader are traits we expect from any applicant. You will line manage a small team of Technical and/or Product Consultants and be part of the RLDatix leadership group.

**Key Responsibilities**
- Taking lead and ownership of tickets raised and escalated through Support portal.
- Specification, planning, development and testing of solutions and/or specialised functions with an eye to enhancing, optimising, or automating existing business and/or technical processes.
- Managing customer expectations around timelines, deliverables, solutions requirements and enhancements, risks.
- Plan, manage and review work sustainment sprints.
- Line management of a team - performance management, engagement, 121s, career development, coaching.
- MAPS and OneView experts - deep technical knowledge of config layers and data integration points to be able to engage well with customers and delegate efficiently.
- Manage skills and knowledge within the team and identify where upskilling and cross skilling are required.
- Plan for contingencies and future priority customer events.
- Act as an escalation point in relation to customer communications.
- Able to work on assigned tickets or priority requests when required.

**Experience/Knowledge/Competencies You Will Need**:

- MAPS/OneView Product Configuration
- Relational Database Fundamentals
- SQL (Data searching / manipulation)
- Knowledge of Defence structure and processes
- Knowledge of Change Management
- Ticketing System processes and their SLAs
- Ability to mentor / guide other technical staff
- Excellent written and communication.
- Organisational and time-management (prioritisation)
- Decision-making and Task Delegation skills