Customer Service Representative

1 week ago

Melbourne, Victoria, Australia Johnson Controls Full time

Join to apply for the
Customer Service Representative
role at
Johnson Controls
2 days ago Be among the first 25 applicants
Join to apply for the
Customer Service Representative
role at
Johnson Controls
Get AI-powered advice on this job and more exclusive features.
The Company
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit or follow us @johnsoncontrols on Twitter.
The Company
Johnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit or follow us @johnsoncontrols on Twitter.
About This Opportunity
The Customer Service Representative (CSR) is accountable for excellent customer service experience in the ANZ region. The CSR will have frequent interactions with internal stakeholders such as sales and operational teams (factories) within the organisation. To provide the highest possible level of service, the CSR will have to interact directly with clients and adhere to policies and procedures as instructed.
Responsibilities
Acknowledge new orders and process them in a timely manner. Orders will include, but not limited to, spares, BTO's, CCU's and Licenses.
Issue quotes for spares as requested, including pricing and availability
Acknowledge and respond to enquiries in a timely manner
Maintain and commit to accurate Customer Requested Dates in the ERP system
Any delays or extended lead times must be communicated to clients immediately
Assist the business in achieving its sales goals (both revenue numbers and deadlines)
Coordination of activities with many departments, including logistics, demand planning, technical support, product management and sales
Execute timely shipping arrangements with customers
Active use of Salesforce for communications, orders, and customer complaints
Investigating and resolving client issues
Committed to effective backorder management, following up orders that are overdue
Resolve any backorder-related issues with internal and external stakeholders. Proactive in notifying the CS Manager of any difficulties in a timely way.
Actively engage with overseas internal factories to ensure seamless execution
Appropriate Salesforce escalation of complaint cases to L&D department, sales reps and management
Monitor the status of complaints and ensure that they are resolved and closed in a timely manner
Ensure clear roles and responsibilities between the functions and free up sales reps for more face time with customers
Increase solution-focused customer service
Cross training team members
Backup other TCSR when they are not available
What We Are Looking For
Relevant Customer Service experience
Good communication and interpersonal skills
Passionate about customer service and excellent telephone manner
High level of integrity and able to work under stress with on-time deliverables
Good planning and prioritization skills
Self-starter and independent
Good attention to detail and proactive individual
Knowledge of ERP's, Salesforce, and MS Office beneficial
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process.
Only applicants who have a current right to work in Australia will be considered.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit .
How To Apply
Click on the APPLY button to submit your application in confidence.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Industrial Machinery Manufacturing
Referrals increase your chances of interviewing at Johnson Controls by 2x
Sign in to set job alerts for "Customer Service Representative" roles.
Mulgrave, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 3 days ago
Melbourne, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 2 weeks ago
Dandenong South, Victoria, Australia 1 week ago
Reservoir, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 2 weeks ago
Dandenong, Victoria, Australia A$60,000.00-A$70,000.00 2 weeks ago
Melbourne, Victoria, Australia 1 month ago
Melbourne, Victoria, Australia 1 week ago
Bayswater, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 2 days ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Clifton Hill, Victoria, Australia 1 day ago
Melbourne, Victoria, Australia 1 week ago
Knoxfield, Victoria, Australia 4 weeks ago
Melbourne, Victoria, Australia 20 hours ago
Derrimut, Victoria, Australia 2 weeks ago
Melbourne, Victoria, Australia 3 weeks ago
Melbourne, Victoria, Australia 1 week ago
South Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 weeks ago
Melbourne, Victoria, Australia 2 days ago
Moorabbin, Victoria, Australia A$65,000.00-A$75,000.00 1 month ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia 1 week ago
Melbourne, Victoria, Australia A$74,360.00-A$74,360.00 1 month ago
Melbourne, Victoria, Australia 1 week ago
Customer Service Coordinator - HospEquip
Melbourne, Victoria, Australia 3 weeks ago
We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $57,000 - $74,000

    ">Customer Service Representative">We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing excellent customer service and ensuring that every experience counts.",

  • Customer Service Representative

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $40,000 - $60,000

    Customer Service RepresentativeWe are seeking a dedicated and enthusiastic customer service representative to join our team. As a customer service representative, you will be responsible for ensuring that our customers receive the highest level of service.About the RoleThe ideal candidate will have excellent communication skills, be able to work in a...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeTeamwork Full time $45,000 - $72,000

    Customer Service RepresentativeBecome a part of our team and make a real difference in people's lives. As a customer service representative, you will be the face of our organization, providing exceptional service to every customer who walks through our doors.Job Description:We are looking for a highly motivated and enthusiastic individual to join our team as...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $28,320 - $41,100

    **Customer Service Representative Opportunity**We are seeking a skilled Customer Service Representative who can provide exceptional service to our guests.The ideal candidate will have previous experience in a customer-facing role and possess excellent written and verbal communication skills, with the ability to work effectively in a team...

  • Customer Service Representative

    5 days ago

    Melbourne, Victoria, Australia beBeeService Full time $60,000 - $77,000

    Customer Service Representative OpportunityWe are seeking a Customer Service Representative to join our sales team. As a key member of our team, you will be responsible for providing exceptional customer service and knowledge to customers.About the RoleThe successful candidate will have a strong understanding of beers, wines, and spirits, as well as...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $30,910

    Job Title: Customer Service RepresentativeWe are a leading brand in the iced bubble tea industry, dedicated to creating memorable experiences for our customers every day.As a customer service representative, you will be responsible for serving customers and providing exceptional customer service. You will also be involved in making high-quality drinks and...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $35,740 - $46,160

    Customer Service Representative Job SummaryWe are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering incoming calls and responding to customer enquiries in a professional and courteous manner.Main ResponsibilitiesAnswering incoming calls and responding to customer...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $50,000 - $70,000

    Customer Service RepresentativeWorking in a fast-paced retail environment requires adaptability and a willingness to learn. At our store, you can expect an exciting and dynamic work experience that blends seamlessly with your personal life.About the RoleWe are seeking a skilled Customer Service Representative to join our team. With a focus on delivering...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $45,000 - $75,000

    Customer Service Representative OpportunityWe are seeking a Customer Service Representative to provide exceptional service and support to our customers.Job Description:Provide outstanding customer service, resolving queries and issues in a timely and professional manner.Sell a diverse range of products, including mobile phones, power tools, gaming consoles,...

  • Customer Service Representative

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $45,000 - $70,000

    Customer Service RepresentativeWe are seeking a dedicated and customer-centric individual to fill the role of Customer Service Representative. In this position, you will be the primary point of contact for our customers, providing exceptional service and support to ensure a positive shopping experience.Key Responsibilities:Deliver outstanding customer...