Junior Customer Success Consultant

Get AI-powered advice on this job and more exclusive features.Come shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available.
Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience.
You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member's day just that little bit better.Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond.
We're joined by over 300 members of the Compass team, delivering smart school management solutions around the world.About The Role & TeamAs a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product.
You will work with your schools to provide exceptional service and support resulting in increased retention and ARR, as well as resulting in advocacy and promotion of the Compass product to future potential clients.RequirementsWhat you'll do:Manage overall workflow for implementation, training, and account management of assigned signature schools.Coordinate the implementation of new modules with customers.Complete onsite/remote training sessions & account management visitsEnsure the highest level of service for your portfolio of clients.Ensure all schools in your portfolio are active promoters of the platformBuild relationships with school leadership to ensure product rollout success.Provide clear notes and feedback and escalate customer concerns appropriatelyProvide phone, email, and in-person support to customers when needed.Escalate concerns appropriately to ensure maximum customer satisfactionAbout YouWe are looking for people who have a passion for creativity and problem-solving.
Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must.
We're also looking for people who celebrate diversity and thrive in a collaborative environment.Essential:A demonstrated service-orientated approach and are a motivated and enthusiastic self-starterThe ability to thrive under pressure.Strong verbal and written communication skills.Strong attention to detail and ability to see tasks through to conclusionAbility to build positive professional relationships with clients and educational staffDesirable:Comprehensive knowledge and confidence utilising the Compass platformEducation experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success ConsultantBenefitsWhat's in it for you?
We come together with our unique strengths to work towards a common purpose - shaping the future of education.
When you join our team, you will collaborate with individuals who are passionate, driven, and open to embracing change in a fast-paced environmentA flexible working cultureLearning & Development opportunities - we want you to grow and get the most out of your role
Parental Leave Program for both primary and secondary carers24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone supportIt is a really exciting time to join Compass.
We are growing and need people who want to grow with us.We value individuals who are self-motivated, adaptable, and eager to contribute to the success of our company.
Compass is proud to be an equal opportunity employer.
We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.Prior To Commencing Employment, You Require:A valid Employee Working With Children CheckVerification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificateA successful National Police CheckA valid Drivers LicenceSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesNon-profit Organizations and Primary and Secondary EducationReferrals increase your chances of interviewing at Compass Education by 2xSign in to set job alerts for "Customer Success Consultant" roles.Sydney, New South Wales, Australia 2 weeks agoQantasLink Customer Service Officer - SydneySydney, New South Wales, Australia 2 weeks agoFive Dock, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoCustomer Service and Logistics SpecialistNorth Sydney, New South Wales, Australia 6 days agoCustomer Service Representative Fraud - ScamsCustomer Service Consultant (all genders)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 hours agoHomebush, New South Wales, Australia A$30.00-A$40.00 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoChatswood, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 days agoCustomer Service Representative - ReceivablesSydney, New South Wales, Australia A$60,000.00-A$68,000.00 2 months agoCustomer Service Representative - Sydney, AustraliaSydney, New South Wales, Australia 2 days agoQueens Park, New South Wales, Australia 5 days agoRydalmere, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoPyrmont, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 3 weeks agoWe're unlocking community knowledge in a new way.
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