Night Manager

Join to apply for theNight Managerrole atThe Ritz-Carlton Hotel Company, L.L.C.
Job Information
Job Information
Job Number: 25138013
Job Category: Rooms & Guest Services Operations
Location: The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000
Schedule: Full Time
Located Remotely?
N
Position Type: Management
Overview
Join us at The Ritz-Carlton, Melbourne, where we craft unforgettable experiences and champion a culture of excellence.
We are seeking a dedicatedNight Managerto lead overnight operations, ensuring the highest standards of service and safety are consistently delivered.
Responsibilities
Manage and oversee all aspects of night operations across the Front Office and broader hotel
Represent property management overnight, addressing guest and operational concerns with professionalism and empathy
Personally handle critical overnight tasks, including late-night arrivals, early departures, and daily audit reconciliation with the Finance team
Monitor staff performance, ensure compliance with policies, and uphold service delivery aligned with brand standards
Proactively resolve guest complaints, ensuring lasting and positive resolutions
Develop strategies to drive performance, motivate the team, and meet KPI targets
Oversee inventory, departmental supplies, and safety protocols to ensure a secure, efficient environment
Monitor chargebacks, rebates, and discrepancies to minimize financial loss and enforce cash-handling procedures
Analyze financial data and operational trends to identify areas for improvement
Work collaboratively with leadership to implement corrective action plans that support profitability and service excellence
About You
Prior Front Office management experience in a 5-star hotel (Marriott experience an advantage)
Experience with OPERA Property Management System or similar
Relevant experience in a similar role within the hospitality industry
Strong problem-solving skills and ability to think on your feet
Strong written and verbal communication skills, with empathy and guest-focus
Ability to provide constructive feedback to support and strengthen team performance
A valid Driver's License, along with RSA and First Aid certification
Full working rights in Australia
Enthusiastic to escalate your career within luxury hospitality
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Attention to detail in all aspects of work
Prior luxury hotel experience would be preferable
Perks & Benefits
Exclusive staff discounts on hotel stays and dining across all Marriott International properties for you, your family, and friends
Be part of the Life with the Works program, offering flexible working hours and locations, sabbatical leave to pursue your passions, and paid time off during your birthday month
Grow, develop, and advance through internationally recognised training programs, unlimited strategic development, and exciting career opportunities within the Marriott International group
Genuine care for your physical, emotional, and financial wellbeing through our Employee Assistance Program and wellness initiatives
Work for the world's largest hotel network, committed to equality, diversity, and inclusion
Access to industry leading training programs and professional development resources
Enjoy the benefits of Marriott's Live Fully Rewards Program
Discounted hotel stays and dining for employees, family, and friends across Marriott properties
Ongoing employee recognition programs to celebrate your contributions and keep you motivated
Complimentary dry cleaning for your work attire
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years.
Apply now
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all.
If you have a disability, illness or injury, adjustments to the recruitment process can be arranged.
If you would like to discuss adjustments, please email .
All candidates should be prepared to uphold The Ritz-Carlton Gold Standards in daily practice, including the Employee Promise, Credo, and Service Values.
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