Business Application Owner

6 days ago

Melbourne, Victoria, Australia Unisuper Full time

**Your work directly impacts how UniSuper delivers for members, employers, advisers and employees**:

- **Build deep technical and business knowledge, expand your network, and make a lasting contribution to UniSuper's success**

**About US**
UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia's largest super funds, the work you'll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you.

We are recognised for our performance excellence as we strive to deliver exceptional retirements for our members, and our growth means opportunity to grow with us. Come be a part of our passionate Member Services team and make a difference with UniSuper.

**The opportunity**

Key responsibilities include:

- Owning the relationship with vendors, including contractual accountabilities, monthly reviews, and driving new initiatives.
- Collaborating with internal stakeholders across Service & Experience, Contact Centre, Insurance & Claims, and more to ensure the platform supports business objectives.

**About you**

You'll bring:

- Deep expertise in Genesys Cloud (minimum 3 years in a similar role)
- Strong stakeholder management and vendor relationship skills
- Excellent documentation, analysis, and communication abilities
- The ability to balance technical detail with business impact, always considering the end-user experience

**The US way**
UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

- 3 days accrued for 'Community, Culture & Wellbeing' leave
- Access to amazing lunch & learn sessions including with external experts

**Know how to grow.

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