Retail Assistant

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At Fleetwood RV Solutions, we are proud to continue Fleetwood Australia's legacy of innovation and quality by redefining outdoor living and travel experiences across Australia and New Zealand.
As a trusted leader in recreational vehicle parts, accessories, and servicing, we deliver comfort, safety, and convenience to every journey—whether you're hitting the open road or setting up camp.
Through our renowned brands, Camec and Northern RV, we offer unmatched expertise and a wide range of products and services that support caravan owners, manufacturers, and the broader RV industry.
As a core division of the ASX-listed Fleetwood Australia, RV Solutions embodies our shared commitment to innovation, sustainability, and exceptional customer outcomes.
Our work is guided by our core values: Zero Harm, Collaboration, Integrity, Accountability, and Innovation.
These principles shape a positive, forward-thinking culture that empowers our teams and strengthens our connections with the communities we serve.
Our vision is to be the leader in reimagining sustainable spaces, and our purpose is to create innovative spaces so people can thrive.
With decades of experience and a passion for outdoor living, RV Solutions is helping to shape the future of travel and adventure—one journey at a time.
About the role:
We are seeking a full-time Retail Sales Assistant to join our team based at Archerfield.
This role would suit a retail professional who wishes to combine their passion for customer service with working for an industry leader in RV and Caravan parts and accessories.
You will be working as part of a wonderful team supporting Store Management to create a successful environment and provide advice and service to a range of customers.
This position is Mon-Fri.
Fantastic career development opportunities present within the broader Fleetwood Australia business.
The key responsibilities of the role are:
Providing exceptional customer service, expert advice and guidance to ensure customer expectations are exceeded (in store and via telephone and email).
Communicating with customers to advise the status of their orders, organising collection etc.
Contributing to store profit targets.
Actively seeking opportunities to learn about and understand the product ranges.
Merchandising of in-store specials for displays to promote products.
Maintaining store presentation standards by ensuring appropriate levels of stock, tagging/labelling whilst maintaining a clean, tidy and safe environment at all times.
Processing functions through the register system in an efficient and effective manner.
Assisting and attending external company sales events such as Caravan and Camping shows when required.
Receiving delivery of stock (some heavy lifting required).
Carrying out general retail administration duties.
To be successful in this role, you will demonstrate:
Minimum 2 years previous specialist retail sales experience in the Caravan and RV industry (or similar) would be ideal although not essential.
Passion for providing exceptional customer service.
The ability to problem solve and deliver solutions.
High level interpersonal and communication skills.
The ability to work well in a fast-paced team environment.
The ability to learn quickly and develop exceptional product knowledge.
Current Driver's License.
Certificate in Retail or Retail Operations would be an advantage but not essential.
Proficient computer experience in Microsoft Excel, Word, Outlook.
Why work for Fleetwood?
Be part of an exciting transformative time in our business, on a trajectory of growth.
Join our values-led culture, where Collaboration, Integrity, Accountability, Zero Harm and Growth through Innovation are at the heart of how we work and lead.
Access opportunities for professional and career development across our group of companies, in an ASX listed company and industry leader.
Fantastic salary package.
All successful applicants may be required to complete a functional medical including drug & alcohol assessment.
All final applicants for this position will be asked to consent to a National Police check.
Applicants with criminal records are not automatically excluded from applying for this position and each application will be considered on its merits.
How To Apply:
Please submit your CV and cover letter by clicking on the 'Apply' button below.
Fleetwood Australia acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters, and communities.
We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders, past and present.
Agency submissions will not be accepted without prior approval from the Fleetwood Australia Talent team.
All agency candidates must be submitted through our online portal to be valid.
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Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Retail Sales Assistant?
Do you have customer service experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
Are you willing to undergo a pre-employment medical check?
Do you have a current Australian driver's licence?
Do you own or have regular access to a car?
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What can I earn as a Retail Sales Assistant
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