Retail Store Manager Lead

2 weeks ago

Perth, Western Australia Telstra Full time

Job Description For Advertising

We're all about helping our customers connect: faster, better and smarter. And that's where you come in, to help us realise our vision to create a brilliant connected future for everyone

We never lose sight of one fact: maintaining world-class sales and service is crucial to our success. That's a philosophy you'll share with our customers. We're focused on turning product and technological innovations into solutions that have an incredible impact for our customers.

It is the **Store Manager **that helps bring this to life by setting the standards of success and high-quality customer service through the team and ensure that high in-store presentation and retail operations practices are maintained. You will drive the culture, grow the people and the business to ensure next level success.

**Duties**:

- Leading and coaching the team to build capability and develop future leaders
- Ensuring that the stores KPI's (sales and customer service) are met through effective planning and execution with the leadership team
- Meeting the store financial and customer service targets, monitoring and analysing performance and compliance
- Developing a harmonised team culture, setting clear accountabilities, developing the capability for high performance, and ensuring a safe workspace where all team members are respected
- Ensuring the effective implementation of the agreed customer sales model within the store and our guidelines on Doing Good Business Responsibly
- Recruiting new team members, overseeing learning, and conducting scheduled performance reviews for the team

This is a **Permanent Full-Time** role to be based at our **Garden City SC Store**: Shop 23 125 Riseley St Booragoon WA 6154 Australia

Your training will take place instore and online, supported by the Area Manager and Store Manager buddy system. We do this to ensure that we quickly grow your knowledge and give you a supportive community to work within.

**Skills and Experience**
- Expert communication skills
- Demonstrated ability to manage and coach a large and diverse team
- Advanced understanding of resolving customer issues and creative problem solving
- Proven track record working within a high-pressure, high-pace, customer-orientated retail environment
- Advanced understanding of people skills that will drive embedded behaviours for changing products and systems
- An ability to work in a team with the goal of developing others for future opportunities
- Demonstrated ability to create a positive work environment through support and inclusion
- Advanced ability to execute business improvement initiatives, and support the change agenda in store
- Ability to successfully execute against key metrics (financial and customer)
- Ability to identify and create store improvement opportunities and collaborate across teams to achieve common goals

**Benefits**
- Corporate discounts and benefits
- Fantastic team environment
- Highly rewarding sales environment
- Excellent career growth prospects
- In depth training and coaching provided in-store and online

**How to apply**

If you have a passion for retail, a desire for a stimulating career and can deliver a unique, memorable experience to our customers and your team every time they enter your store - a job at Telstra is for you Click APPLY today

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