Accounts Receivable Analyst

Be part of the growth of a South Australian success story
- Full time, permanent position, based in Adelaide CBD
- Fun, energetic and open culture with great discounts for you and your family

**About Us**

The G'day Group comprises three leading Australian tourism brands in Discovery Parks, G'day Parks and loyalty program G'day Rewards. Employing more than 2,200 people Australia-wide, G'day Group has a truly national footprint of over 300 holiday parks, including 85 fully owned and operated parks and Resorts. The largest park network in the country, we're about authentic Australian holiday experiences and inviting all Aussies to say g'day to more of Australia.

We're on a journey of growth and evolution to reshape the industry, offering the best customer experience underpinned by the best technology. Each year, we showcase the true Australia to millions of guests and we are the co-custodians of some of the country's most treasured places; a privilege we don't take lightly. With eyes on domestic and regional tourism like never before, we are building a passionate, adaptable, high-performance team to create holiday memories that put a smile in every g'day.

**The Role**

We are seeking a detail-oriented Accounts Receivable Analyst to join our finance team working in the centralised Accounts Receivable function. The role will act as the point of contact for escalations in relation to debtor processing and provide support to Park Management.

The successful applicant will also assist in developing and maintaining policy and procedure documents and ensuring continuous improvement within the function. Your primary goal will be to work with Parks, the Finance Team and the wider organisation to ensure timely and accurate recording of debts & customer payments and to follow up outstanding balances, thereby contributing to the cash flow and growth of the organization.

**Responsibilities**:

- Promptly address and resolve customer invoice and receipting queries.
- Utilize debtor reports to review and follow up on customer accounts.
- Collaborate with internal teams, such as finance, trade and corporate to resolve payment issues/disputes if they arise and ensure a smooth payment collection process.
- Communicate effectively with customers, providing timely and accurate information to facilitate prompt payment.
- Oversee the updating of existing process and procedure documentation to reflect current best practices. Ensure that documentation accurately reflects the optimized accounts receivable processes and serves as a reliable reference for the team.
- Perform regular reconciliations between accounts receivable records, bank statements, and general ledger entries to maintain financial accuracy.

**Your Experience**
- Proven work experience within Accounts Receivable at a multi-site organisation. Experience working with Travel Agents advantageous, but not required.
- In-depth knowledge of accounts receivable processes, credit and collections principles, and financial analysis.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficiency in using Microsoft Excel.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
- Exceptional attention to detail, organizational skills, and the ability to prioritize multiple tasks in a fast-paced environment.
- High level of integrity and a commitment to maintaining confidentiality of sensitive financial information.

**Benefits**
- Health and Wellbeing - Flexible and hybrid working arrangements / Employee Assistance Program / Discounted private health cover / BeWell Training Program / Weekly yoga and walking group / Free annual flu vaccinations
- Leave Policies - Parental leave / Volunteer leave / Study leave
- Professional Development - Leadership programs / Support of external training courses / Reimbursement of professional memberships
- Employee Savings - Discounted accommodation and experience rates / Salary packaging / Discovery partner discounts/ Free G'day Rewards membership / Loyalty recognition benefits

**Our ESG statement**

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to growing with care through supporting our people, giving back to the communities we operate in, and protecting our environment.

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