Ai Tools And It Support Analyst

1 week ago

Sydney, New South Wales, Australia Healthdirect Australia Full time

Work at the forefront of virtual health service delivery in Australia
- Drive the adoption of AI-powered tools while delivering high-quality IT support
- Hybrid working (2 days) in our Haymarket office, near Central station

**About us**

At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health. Healthdirect Australia is the national provider of government-funded virtual health services, helping Australians access trusted health advice, support, and care 24/7 - anytime, anywhere. Through helplines, websites, and video call solutions, we empower people to manage their health, connect with the right services, and access virtual care when they need it most.

**About the opportunity**

The AI Tools & IT Support Analyst is a dual-focused role that drives the organisation's adoption of AI-powered tools while delivering essential IT support services. Acting as the first point of contact, this role guides staff in using tools such as Microsoft Copilot and ChatGPT, helping them seamlessly integrate AI into their day-to-day work.

Beyond AI enablement, responsibilities include providing desktop support, coordinating onboarding and offboarding, maintaining meeting room technology, and ensuring service delivery follow-up. This role suits a tech-savvy professional with excellent customer service skills and a passion for exploring emerging technologies.

Key Responsibilities:

- Provide first-line support for AI tools like Microsoft Copilot and ChatGPT
- Train staff, create guides, and share AI tips and best practices
- Troubleshoot and resolve tech issues across Windows/macOS and Office 365
- Maintain meeting room technology and ensure smooth hybrid meetings
- Support onboarding/offboarding and manage IT assets
- Track service metrics and contribute to process improvements

**About You**
- Minimum 2-3 years in IT support, training, or helpdesk roles
- Practical experience with AI tools (e.g., Microsoft Copilot, ChatGPT)
- Skilled in troubleshooting Windows/macOS and Office 365
- Proficiency with Azure Active Directory and Exchange Online
- Experience using ticketing systems for incident/request management
- Strong communication, documentation, and customer service skills
- Eager to learn and adopt emerging technologies

**Why Join Us**

At Healthdirect, our strength lies in our talented and dedicated people. We're committed to creating an inclusive, supportive culture where you can bring your whole self to work, grow your career, and make a real impact.
Here's what you can expect:

- A collaborative, values-driven team environment
- Opportunities for professional growth and exposure across diverse projects
- Flexible work arrangements (2 days in-office)
- 14 weeks of company-paid parental leave for all parents
- Multi-dimensional wellbeing program that is run by our people for our people;
- Personalised learning journeys to help you grow your capabilities and unlock your potential
- The chance to make a meaningful impact on employee experience and organisational performance

To find out more about Healthdirect, and our vision for a healthier Australia, please visit our website - about.healthdirect.gov.au

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

  • AI Tools and IT Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Healthdirect Australia Full time $90,000 - $120,000 per year

    Work at the forefront of virtual health service delivery in AustraliaDrive the adoption of AI-powered tools while delivering high-quality IT supportHybrid working (2 days) in our Haymarket office, near Central stationAbout usAt Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health....

  • AI Tools and IT Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia HEALTHDIRECT AUSTRALIA Full time $90,000 - $120,000 per year

    Work at the forefront of virtual health service delivery in AustraliaDrive the adoption of AI-powered tools while delivering high-quality IT supportHybrid working (2 days) in our Haymarket office, near Central stationAbout us At Healthdirect Australia we work with purpose and dedication to help Australians actively manage and improve their health....

  • Shunhao Ai Data Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Ai Talent Pty Full time

    AI Data Analyst with a strong academic background in Computer Science and Engineering.He has hands-on experience in deep learning for clinical image denoising and has worked on diverse projects including diabetes prediction and COVID-19 surveillance.He has held roles as a Python Backend Engineer and Java Software Engineer, with expertise in data analysis,...

  • AI Engineer

    2 weeks ago

    Sydney, New South Wales, Australia FinXL IT Professional Services Full time $120,000 - $150,000 per year

    Join FinXL Professional Services - AI EngineerFinXL is a leading technology and professional services consultancy, proud to be a trusted partner to Australia's most recognised businesses. We specialise in connecting top-tier talent with challenging and rewarding engagements that drive innovation and professional growth. We are committed to fostering a...

  • Data Analyst

    5 hours ago

    Sydney, New South Wales, Australia AI Talent Full time $80,000 - $140,000 per year

    Job DescriptionAI Talent is on the lookout for a Data Analyst to join our growing team. As a Data Analyst, you will gather, process, analyse, and interpret data using a range of analytical tools. You will deliver insights through clear reporting and data visualisations to support strategic decision-making and continuous improvement across the...

  • Senior AI Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Relevance AI Full time

    OverviewSenior AI Engineer role at Relevance AI, Sydney, Australia (Hybrid - 3 Days In Office).About UsAt Relevance AI, our mission is to empower anyone to delegate work to the AI workforce. We're building a new type of automation platform for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration. We're...

  • Senior AI Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Relevance AI Full time

    OverviewSenior AI Engineer role at Relevance AI, Sydney, Australia (Hybrid - 3 Days In Office).About UsAt Relevance AI, our mission is to empower anyone to delegate work to the AI workforce. We're building a new type of automation platform for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration. We're...

  • Staff AI Engineer

    2 days ago

    Sydney, New South Wales, Australia Relevance AI Full time $120,000 - $180,000 per year

    Location :Sydney, Australia (Hybrid - 3 Days In Office)About Us At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.We're building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.We are scaling fast to meet unprecedented...

  • AI Data Analyst

    1 week ago

    Sydney, New South Wales, Australia beBeeAccelerator Full time $120,000 - $160,000

    Job DescriptionWe are seeking a highly skilled AI Data Analyst to join our team. The successful candidate will be responsible for coordinating all AI activity across the group, including our AI Acceleration plan, driving AI adoption and holistic AI education, and solving interdependencies between our enablers of AI.This role plays a pivotal part in the...

  • Ai Powered Data Science And Tooling

    2 weeks ago

    Sydney, New South Wales, Australia Commonwealth Bank Full time

    You are a leader and change agent with a passion for empowering people to reach their potential- We are undergoing one of Australia's largest digital transformations- Together we can reimagine banking for millions of customers- Please note that this is a 12-month maximum term opportunity**Do work that matters**As the AI Powered Data Science and Tooling &...