Analyst, Physical Security Application Support

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

**Analyst, Physical Security Application Support**
- Bring your ideas, ambitions, and passions both in and outside of work
- Be rewarded and recognised for the value you bring
- You'll be supported to manage your career, work and life

**It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.**

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's a good time to see what more you can find at NAB as an **Analyst, Physical Security Application Support.**

**The role**:
Assist supporting physical security projects including new site installations, technology upgrades, technology integrations and implementation of new initiatives. Assist with developing standard device configurations across the organisation to ensure consistent implementation of solutions.

**The role and Day to day will include**:

- Video Wall displays (Crestron)
- Intruder alarm detection (Tecom Challenger)
- CCTV recorders (March Networks)
- Safe combinations (Cencon)
- Building access control (Integriti)
- Building intercoms (Jacques)
- Digital radio systems (Motorola TRBOnet)
- Incident Management (Noggin)
- Job and asset Management (Pinnacle)
- Protective Security (DataMinr, International SOS)

Supporting project work by systems integrators, including:

- Commissioning/decommissioning and validating site security hardware integrations
- Respond and provide resolution to support tickets from end users 24/7 via a rotational on-call schedule.
- Respond and provide resolution to technical issues and outages 24/7 via a rotational on-call schedule.
- Monitor, respond and remediate security vulnerabilities
- Create technical documentation, system material and user knowledge base articles
- Assist in the development and implementation of pro-active improvements to the service
- Work with other teams to identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions
- Stakeholder communication & management of stakeholder expectations
- Maintain good working relationships with manufacturers and vendors to ensure product improvements are identified and communicated

**What you'll bring**:
2+ years' experience with physical security solutions in large distributed corporate environment, such as:

- Physical Security Information Management Systems
- Control Room Monitoring Software and environments
- CCTV systems
- Alarm panels
- Building access control systems
- IP Intercoms systems
- Safe Combination locking
- Digital radio systems
- Video walls

Strong awareness and understanding of a broad range of information technologies, including:

- Networking and Firewalls
- Windows servers
- Linux (basic skills only)
- Cloud hosting (Azure and AWS)
- SQL Databases
- Authentication and encryption
- API and SDK's
- Change and configuration management
- Security vulnerability scanning and remediation

Previous exposure to banking environment desirable and an appreciation of enterprise processes and tools such as:

- Incident management
- Change management
- Work Orders
- Support tickets
- Vulnerability scanning and remediation

Highly proficient in Microsoft Office products
Excellent interpersonal, analytical, written and oral communications
Follow defined processes and procedures and encourage colleagues to use these processes
Strong sense of ownership to drive outcomes
Ability to write internal facing documentation
Ability to support and collaborate with NAB users, third party technicians and backend engineering teams
Tertiary qualification in a Technology discipline or related field desirable
Relevant product certifications desirable
Hold, or ability to hold a Security Installers License

**A diverse and inclusive workplace works better for everyone.**

At NAB, we are intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It is a huge part of what makes NAB such a special place to be.

**More focus on you**
We are committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow