Quality & Compliance Specialist Consultant

2 weeks ago

Melbourne, Victoria, Australia Iag New Zealand Full time

Make a difference as a **Consultant, Quality & Compliance**.

Join the largest insurance group in Australia and New Zealand.

For over 165 years, CGU has partnered with Australian families and businesses. Part of Insurance Australia Group (known as IAG), we're a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

**YOUR ROLE**

As a Quality & Compliance Consultant, you will play a pivotal role in monitoring the quality of claims practices to meet business requirements, legal and regulatory obligations, and customer expectations. You will establish strong relationships with stakeholders and leverage those relationships to generate insights and optimise claims practice and outcomes. You will collaborate with internal stakeholders to enhance reporting processes. Additionally, the role involves extracting data from three different databases, manually cross-referencing data to ensure accuracy. An essential aspect of this position is understanding the root cause of data integration issues.

Can be based anywhere in Australia, with Hybrid working arrangements.

**ABOUT YOU**
- Solid operational experience in a Claims business environment, in particular, Professional Indemnity Claims.
- Previous experience in a risk, compliance, or audit type role desirable.
- Ability to manage feedback and pushback from internal stakeholders.
- Ability to identify and articulate solutions to compliance issues.
- Relevant Undergraduate/Postgraduate degrees and/or industry qualifications desirable.
- Qualifications in risk and compliance desirable.
- Demonstrated resilience and sound communication skills.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

You'll know our brands - NRMA Insurance, CGU, WFI and AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

At IAG you're not just part of one brand, you're part of a large purpose-led Trans-Tasman group dedicated to making your world a safer place.

We're ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

At IAG you can enjoy:

- Grow your financial future with 13% superannuation as standard
- Flexibility and support so you can live life to the full
- Receive meaningful recognition through an award-winning system
- Access up to 50% off personal insurance (policy terms and conditions dependant)

Be part of a business working to be net zero by 2050.

We're committed to the reconciliation movement in Australia for First Nations peoples and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

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