Senior Growth And Customer Success Manager

Senior Growth and Customer Success Manager Join or sign in to find your next job Join to apply for the Senior Growth and Customer Success Manager role at OfloadSenior Growth and Customer Success Manager 3 days ago Be among the first 25 applicantsJoin to apply for the Senior Growth and Customer Success Manager role at OfloadGet AI-powered advice on this job and more exclusive features.FreightTech is one of the most exciting spaces to be in right now, with the opportunity to transform one of the largest industries.
Freight in Australia is a $68 billion market, yet it is analogue and has many inefficiencies: 30% of the time, trucks drive empty.
Networks lack transparency, data flows are fragmented, and smaller transport operators face barriers to competing with the big players.At Ofload, we're changing how the freight industry operates and bringing it into the digital world.
We leverage technology, data, and strategic partnerships to connect a growing roster of blue-chip customers with smaller, highly efficient transport operators.
By reducing empty truck miles, improving visibility, and optimising supply chains, we're driving smarter, greener, and more efficient operations that benefit businesses and the environment.This isn't just logistics—it's FreightTech: a tech-powered transformation of an industry that is the backbone of the economy and touches everyone's lives.Why Join Ofload?
Joining Ofload means being part of a high-growth scaleup.
It means working alongside motivated, ambitious individuals who are passionate about disrupting the status quo and making a real impact.
Our team thrives on challenges, values direct and honest feedback, and is committed to growing together.We've raised over $100M in funding from some of the world's top investors—backers of companies like Canva, Revolut, and HelloFresh.
Along the way, we've been recognized for our innovation and culture:Ranked #1 : Deloitte Climate and Sustainability Award 2024 for our pioneering Carbon Analytics PlatformRanked #2 : AFR BOSS Best Places to Work 2024 in Transport and ConstructionAt Ofload, we combine the agility of a tech startup with the impact of tackling a massive, real-world problem.
If you're ready to be part of an ambitious team reshaping the freight future, we want to hear from you.About the role:As a Senior Customer Growth & Customer Success Manager you will drive deep customer engagement and retention through education, tailored advice and advocacy.
Passionately drive growth of share of wallet and product adoption within your customers.Your mission is to ensure customers realise long-term value from our solutions.
You reach out to help customers and fellow team members to solve problems and build solutions before they even think to ask.What you'll do:Own a portfolio of key customers, ensuring strong retention, growth, and adoption of Ofload's solutions.Act as a trusted advisor by deeply understanding customer operations, pain points, and strategic goals to deliver measurable outcomes.Lead and tailor business reviews, proactively recommending solutions that align with customer needs and Ofload's capabilities.Build and nurture relationships across multiple senior stakeholders, positioning Ofload as a strategic partner.Collaborate cross-functionally with internal teams to deliver custom solutions such as API integrations, reporting, or platform enhancements.Contribute to team culture through knowledge sharing, mentoring, and active participation in meetings and initiatives.Qualifications and Skills:5+ years experience in a senior role within the transport and logistics industry, with proven success in