Team Leader Visitor Experience

Team Leader Visitor Experience
Ongoing full-time (35 hours per week) opportunity
Office location – Narooma (negotiable)
Salary relative to experience, and ranges from $129,464 to $142,665 + employers superannuation contributions
Do you want your work to make a difference for NSW?
Working to protect the state's environment and heritage.
About The Role
National Parks and Wildlife Service has a unique opportunity for a Team Leader Visitor Experience to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.
This pivotal role is responsible for leading the NSW National Parks and Wildlife Service South Coast Branch visitor experience program.
The Team Leader Visitor Experience manages a dispersed team located from Illawarra Highlands to Eden, developing and delivering visitor experiences (leisure, education and small events), visitor services, volunteering, tourism industry liaison and stakeholder communications.
Specific responsibilities include the operations and service delivery of Fitzroy Falls Visitor Centre, Minnamurra Rainforest Centre, the NPWS Discovery guided tour program, Barunguba Montague Island visitor program, multi-day walks including coordinating transport, tours and accommodation and supporting camping and roofed accommodation management in parks and reserves.
Relationship management and communication with licensed commercial tour operators, internal and external stakeholders and coordinating filming and event management approvals are key.
About You
We are looking for a leader with demonstrated experience in tourism, accommodation, or visitor management, who can build revenue and business opportunities, set program and work priorities, problem solve and effectively manage a dispersed team.
You will be accountable for setting and managing and reporting program and visitor centre budgets and service delivery commitments, plus ensuring the quality, integrity and accuracy of advice provided in relation to the delivery of visitor services.
Essential Requirements
Demonstrated expertise in the management and delivery of visitor experience strategies and services including experience development, marketing and consumer communications, distribution and delivery of on-the-ground visitor services.
Current NSW Driver's Licence
Ability to work after hours, including weekends, as required.
For more information read the full Role Description: Team Leader Visitor Experience NPWS
Who We Are
The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage.
It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.
DCCEEW conserves and protects the state's natural environment.
It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.
DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.
We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.
What We Can Offer You
NSW National Parks and Wildlife Serviceis a great place to expand your career and grow your skills and knowledge.
Accrued days off in addition to Annual Leave
Corporate wellbeing programs, including the Fitness Passport
Learning and development opportunities, including in-house training.
What We Do
About NSW National Parks & Wildlife Service
Visit a park
South Coast Branch Overview
To Apply
If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.
Applications closeSunday 14thSeptember 2025 at 11.55pm
Should you require further information about the role please contact Jean-Pierre Issaverdis, Manager Branch Programs, NPWS via or on .
A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.
Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales.
We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone.
Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.
Looking for more information or assistance in applying?
Our commitment to a diverse and inclusive workplace.
How we encourage and support people with disability
Information and adjustments for individual needs for the recruitment process and the workplace.
If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing or contacting Ronda Swaysland on (please mention reference number 544469).
If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn
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