Team Leader Visitor Experience

2 days ago


Wollongong, New South Wales, Australia Illawarra Mercury Full time
  • Team Leader Visitor Experience
  • Ongoing full-time (35 hours per week) opportunity
  • Office location – Narooma (negotiable)
  • Salary relative to experience, and ranges from $129,464 to $142,665 + employers superannuation contributions

Do you want your work to make a difference for NSW?

Working to protect the state's environment and heritage.

About The Role

National Parks and Wildlife Service has a unique opportunity for a Team Leader Visitor Experience to work as part of the team and contribute towards the conservation of the natural environment, flora, fauna and Aboriginal heritage.

This pivotal role is responsible for leading the NSW National Parks and Wildlife Service South Coast Branch visitor experience program. The Team Leader Visitor Experience manages a dispersed team located from Illawarra Highlands to Eden, developing and delivering visitor experiences (leisure, education and small events), visitor services, volunteering, tourism industry liaison and stakeholder communications. Specific responsibilities include the operations and service delivery of Fitzroy Falls Visitor Centre, Minnamurra Rainforest Centre, the NPWS Discovery guided tour program, Barunguba Montague Island visitor program, multi-day walks including coordinating transport, tours and accommodation and supporting camping and roofed accommodation management in parks and reserves. Relationship management and communication with licensed commercial tour operators, internal and external stakeholders and coordinating filming and event management approvals are key.

About You

We are looking for a leader with demonstrated experience in tourism, accommodation, or visitor management, who can build revenue and business opportunities, set program and work priorities, problem solve and effectively manage a dispersed team. You will be accountable for setting and managing and reporting program and visitor centre budgets and service delivery commitments, plus ensuring the quality, integrity and accuracy of advice provided in relation to the delivery of visitor services.

Essential Requirements
  • Demonstrated expertise in the management and delivery of visitor experience strategies and services including experience development, marketing and consumer communications, distribution and delivery of on-the-ground visitor services.
  • Current NSW Driver's Licence
  • Ability to work after hours, including weekends, as required.

For more information read the full Role Description: Team Leader Visitor Experience NPWS

Who We Are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state's environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state's natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

What We Can Offer You

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.
  • Accrued days off in addition to Annual Leave
  • Corporate wellbeing programs, including the Fitness Passport
  • Learning and development opportunities, including in-house training.

What We Do

About NSW National Parks & Wildlife Service

Visit a park

South Coast Branch Overview

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Applications close Sunday 14th September 2025 at 11.55pm

Should you require further information about the role please contact Jean-Pierre Issaverdis, Manager Branch Programs, NPWS via jean-pierre.issaverdis@environment.nsw.gov.au or on 0499 588 941.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds.

Looking for more information or assistance in applying?
  • Our commitment to a diverse and inclusive workplace.
  • How we encourage and support people with disability
  • Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.nsw.gov.au or contacting Ronda Swaysland on 0400 288 239 (please mention reference number 544469).

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn.
#J-18808-Ljbffr

  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Team Leader Visitor ExperienceOngoing full-time (35 hours per week) opportunityOffice location – Narooma (negotiable)Salary relative to experience, and ranges from $129,464 to $142,665 + employers superannuation contributionsDo you want your work to make a difference for NSW?Working to protect the state's environment and heritage.About The RoleNational...


  • Wollongong, New South Wales, Australia beBeeManagement Full time $129,464 - $142,665

    Job SummaryWe are seeking a Team Leader to join our Visitor Experience team. The successful candidate will be responsible for leading the visitor experience program, developing and delivering visitor experiences, and managing a dispersed team.


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    We are seeking a Student Services Team Leader to lead the SSC team on a permanent full-time basis.Broughton Anglican College is a Pre Kinder to Year 12 Christian School in the Macarthur region and provides exceptional educational opportunities to more than 1,400 students. Staff enjoy an innovative teaching environment with supportive peers, students, parents...

  • Team Leader

    2 weeks ago


    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Flourish Australia are starting up new services with the Inclusive Employment Australia program and we are looking for a Team Leader - Employment to help oversee these new servicesThe Position Available IsOngoing full-time (76 hours/fortnight)Based on-site in Wollongong, with travel required across the regionWorking Monday to FridayLevel 5 on the Flourish...

  • Team Leader Shop

    3 days ago


    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Retail with Purpose – Join Lifeline South Coast's Retail Team in DaptoPosition: Team Leader – Dapto Shop (Permanent Part-Time)Are you an experienced retail leader ready to make a difference in your local community?Lifeline South Coast has been saving lives for over 56 years. We're looking for a driven and community minded Team Leader to lead the...


  • Wollongong, New South Wales, Australia beBeeEngagement Full time $154,000 - $172,480

    Job Title:">">Lead the strategic and operational delivery of live programs, audience engagement initiatives, and visitor services.">">Key Responsibilities:">">Plan, develop, and deliver public and live events across various art forms to ensure seamless execution from concept to completion.">Collaborate with internal teams to design and execute seasonal...


  • Wollongong, New South Wales, Australia Fresh Hope Communities Full time

    Join to apply for the Housekeeping Team Leader role at Fresh Hope Communities1 day ago Be among the first 25 applicantsJoin to apply for the Housekeeping Team Leader role at Fresh Hope CommunitiesProactively guide, support and train the housekeeping team, by being an example of good practice, with assistance from the Housekeeping Supervisor.Permanent - Full...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Join to apply for theHospitality Team Leader - Dalmenyrole atIllawarra Mercury1 day ago Be among the first 25 applicantsJoin to apply for theHospitality Team Leader - Dalmenyrole atIllawarra MercuryGet AI-powered advice on this job and more exclusive features.About IRT:Founded in 1969, IRT's mission was to provide better options in housing and care for older...


  • Wollongong, New South Wales, Australia Illawarra Mercury Full time

    Join to apply for the Hospitality Team Leader - Dalmeny role at Illawarra Mercury1 day ago Be among the first 25 applicantsJoin to apply for the Hospitality Team Leader - Dalmeny role at Illawarra MercuryGet AI-powered advice on this job and more exclusive features.About IRT:Founded in 1969, IRT's mission was to provide better options in housing and care for...


  • Wollongong, New South Wales, Australia beBeeproject Full time $149,739 - $173,174

    Senior Project LeaderWe are seeking an experienced Senior Project Leader to oversee the delivery of high-priority projects across our regional network.Manage a geographically dispersed team to deliver capital projects including:Visitor facilities and asset renewalsRoads and fire trail upgradesOperational infrastructure developmentOversee our regional asset...