Receptionist/Administrator

Certainly Here's a combined and streamlined job description for your role that blends elements from both examples provided:
**Job Title: Receptionist & Administrative Support**

**Location**: Perth
**Contract Type**: Casual, Full-Time

**About Herbert Smith Freehills**
Herbert Smith Freehills is a market-leading international law firm, recognized for its commitment to high performance, collaboration, and diversity. With a team of over 5,000 professionals globally, we are driven by a client-focused approach and continuously strive for innovation. Our firm offers an inclusive and supportive environment, where your personal and professional growth is prioritized.

**Role Overview**
We are seeking a professional and proactive Receptionist & Administrative Support Officer to join our team. In this role, you will be the first point of contact for clients, visitors, and staff, providing exceptional customer service and ensuring smooth reception operations. You will also provide critical administrative support across the business, contributing to the effective delivery of independent medical assessments and advice.

**Key Responsibilities**
- **Reception & Customer Service**:

- Greet, welcome, and check-in visitors including staff, consultants, and patients.
- Answer, screen, and direct incoming phone calls, addressing inquiries or forwarding to the appropriate team member for resolution.
- Manage the reception area, ensuring it is always maintained to the highest standards of cleanliness and professionalism.
- Provide assistance to consultants and team members by retrieving records, photocopying, and managing schedules.
- **Appointment & Scheduling Management**:

- Book medical assessments and appointments, ensuring all required paperwork is completed prior to consultations.
- Respond to scheduling changes and communicate updates to consultants and clients, ensuring mínimal disruption.
- Confirm appointment attendances, both locally and regionally, and follow up as necessary.
- **Administration & Record Keeping**:

- Maintain accurate filing and record-keeping in line with internal procedures and privacy standards.
- Coordinate the receipt, sorting, and distribution of mail, and handle courier deliveries.
- Process billable cancellations, deposit banking, and assist with various administrative tasks as needed.
- Manage the coordination of required assessment information, such as medical records or diagnostic material, ensuring all necessary documentation is available to the consultant.
- **Facilities & Event Support**:

- Assist in the preparation and management of meeting rooms and facilities, including arranging catering, audio-visual equipment, and other logístical support for events.
- Provide waiter and bar service for after-hours meetings and events when required.
- Ensure that meeting spaces are set up according to client specifications and cleared appropriately afterward.
- **Other Duties**:

- Provide support to the team by assisting with miscellaneous tasks such as chaperoning clients, preparing beverages, or supporting consultants with additional materials.
- Work closely with the Client Services team to ensure seamless operations across all functions.

**Qualifications & Experience**
- Full WA driver's license and own transport.
- Experience in a similar reception or administration support role, preferably within a corporate or legal environment.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Strong customer service skills with a proven ability to manage a busy reception desk.
- Ability to handle challenging situations with a calm, professional demeanor.
- Experience with scheduling software or a similar booking system is advantageous.

**Personal Attributes**
- Excellent verbal, written, and interpersonal communication skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks in a dynamic environment.
- A positive, enthusiastic, and helpful attitude with a focus on delivering excellent customer service.
- High attention to detail and the ability to maintain confidentiality.
- A flexible, adaptable approach to working in a constantly evolving environment.

**What You Can Expect from Us**
At Herbert Smith Freehills, we foster a diverse, innovative culture where your growth is our priority. We provide comprehensive learning and development opportunities, enabling you to expand your skills and reach your career goals. You'll be part of a collaborative team, working with highly engaged professionals to provide exceptional service to clients and visitors alike.

We also value your wellbeing and understand the importance of maintaining a healthy work-life balance. We support mental health and offer a range of resources to help you thrive both personally and professionally.

**Diversity & Inclusion**
We celebrate diversity in all its forms and encourage individuals from diverse backgrounds, including First Nations, LGBTIQA+, neurodivergent individua