System Specialist

1 day ago

Australia H&M Group Full time

Company Description
**Hiring Now**

The Logistics Operations team in the H&M Distribution Centre (Warehouse) currently has several DC Associate roles available in the Inbound, Allocation and Replenishment Teams located at Marsden Park. These roles will operate on a Full-Time basis (38 hours per week) between Monday-Friday with occasional Saturday work when required.

By acting in line with our values and being a role model, you contribute to H&M's business success. No matter what your role may be at H&M - WHAT you do is as important as HOW you do it.

**Job Description**:

- Ensure well-functioning WHM & overarching WH Control System
- Support DC operations
- Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC
- Communicate change requests from end users to Regional Sales & Ops
- Maximize operational excellence, quality and efficiency by educating end users in the IT system functionality.
- Distribute & translate release notes and inform/ ensure training of users in the new functionality of a release.
- Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted.
- Ensure an effective and efficient incident management, when needed (e.g. participate in "bridge calls", Incident reporting)
- Ensure high quality level of all decided IT system related procedures and correct implementation.
- Ensure training of end users (training conducted by Advanced Users, if exist) in the departments in new systems and functionalities
- Align release waves and system down time with key stake holders, i.e. DC management, sales etc.
- Ensure training of team leaders on any basic new functionality

**Qualifications**:

- Strong expertise in DC-level technology infrastructure, WMS, WCS and supplementing systems experience
- Solid knowledge of the current DC systems and system updates, technology related development needs, priorities, and projects/ rollouts in your department.
- Functional competencies for supporting technology and system-related operations and incidents.
- Proactivity in problem-solving and hands-on attitude to resolving incidents.
- Strong communication and coordination skills
- Ability to collaborate and co-create with others.
- Agile mindset with a positive attitude to change and meaningful growth.
- Inclusive and empathetic towards others whilst encouraging diversity.
- Ability to understand your impact to others and contribution to the bigger picture

Additional Information
**Applicants must have unrestricted working rights in Australia.**

**What's in it for you?**
- Staff discount at H&M and globally across other H&M Group brands
- Friendly team atmosphere
- Strong company culture of Everyone is a leader mindset.
- Bring a friend when on board - make the most of our referral program

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