Medical Receptionist

2 weeks ago

Melbourne, Victoria, Australia Box Hill Centro Clinic Full time

**Key Responsibilities**
- **Front Desk Operations**:

- Greet patients and visitors warmly upon arrival.
- Manage incoming calls, answer inquiries, and direct calls to the appropriate staff members.
- Schedule and confirm patient appointments using the clinic's booking system.
- **Patient Management**:

- Register new patients and update existing patient information.
- Process patient intake forms and ensure accurate data entry.
- Assist patients with billing, payments, and Medicare or private health insurance claims.
- **Administrative Support**:

- Maintain a clean and organized reception area.
- Handle incoming and outgoing mail and correspondence.
- Support the clinic team with general administrative tasks as needed.
- **Coordination**:

- Liaise with doctors, nurses, and other healthcare professionals to ensure efficient clinic operations.
- Monitor and manage appointment schedules to minimize wait times.
- **Compliance and Confidentiality**:

- Adhere to all clinic policies, procedures, and confidentiality guidelines.
- Ensure compliance with healthcare regulations, including patient privacy and confidentiality (e.g., adhering to HIPAA/GDPR standards where applicable).

**Skills and Qualifications**
- **Essential**:

- Previous experience in a customer service or receptionist role, preferably in a healthcare setting.
- Strong communication and interpersonal skills.
- Proficiency in using medical practice management software and Microsoft Office Suite.
- Ability to multitask and prioritise in a busy environment.
- Attention to detail and a high level of accuracy.
- **Desirable**:

- Familiarity with Medicare, private health insurance, and medical billing procedures.
- Knowledge of medical terminology.
- Experience working in a general practice or similar healthcare environment.

**Personal Attributes**
- Warm, approachable, and empathetic demeanor.
- Professional appearance and behavior.
- Strong organizational and problem-solving skills.
- Team-oriented and willing to assist colleagues.

**Work Conditions**
- Office environment within a busy medical clinic.
- May require occasional extended hours or flexibility to meet patient and clinic needs.
- Weekend loading applies.

**Job Types**: Part-time, Permanent, Temp to perm

Pay: From $26.85 per hour

Expected hours: 10 - 38 per week

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Rotating roster
- Shift work
- Weekend availability

**Experience**:

- Medical receptionist: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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