Store Manager Chatswood

2 weeks ago

Sydney, New South Wales, Australia Black Star Pastry Full time

Join to apply for the
Store Manager Chatswood
role at
Black Star Pastry
About The Role
Black Star Pastry is absolutely buzzing, and are looking for an experienced Store/Cafe Manager to lead our busy Chatswood store. This is a full-time role offering
38 hours per week
with a
flexible roster
, supporting a strong
work-life balance
. As Store Manager, you'll lead all areas of store operations — from team performance to creating an outstanding customer experience.
This space has its own unique identity while offering the full range of Black Star Pastry's signature cakes, together with specialist products, and first-class coffee from our partner St Ali.
Main Responsibilities
Provide 'hands on' leadership within the store, overseeing all direct employees ensuring they are trained in all store processes, standards and expectations.
Communicate position expectations and monitor employee performance including coaching and counselling employees.
Ensure adherence to systems, policies, procedures, and productivity standards.
Complete weekly rosters in a fair and consistent manner and within budget requirements.
Maintain workplace cleanliness and WHS standards, establishing systems to ensure levels are consistent and acceptable, communicating clear expectations to the team.
Ensure quality of service by maintaining consistent standards, analysing and resolving quality and customer service problems, identifying trends and recommending system improvements.
Perks & Benefits
$15 weekly phone allowance
An extra day of annual leave for your birthday
A complimentary 4-portion birthday cake of your choice
1 mental health & wellbeing day (personal leave)
Free, confidential counselling, support, and advice
About You
2-3 years' leadership experience in hospitality
A talent for mentoring others – you love to lead by example
Passionate about the customer experience and product quality
Ability to connect with customers and provide an exceptional customer experience in a fast-paced environment
Problem solving and critical thinking skills
Demonstrated capability to multi-task – your organizational skills will be a strength
Positive team player with strong communication skills
Authentic and down to earth with a genuine love of people
Confidence in rostering, budgeting, and sales forecasting
Holds a valid Food Safety Supervisor Certificate (or willing to obtain one)
Bonus: A love of cake
About The Business
Black Star Pastry opened its first boutique patisserie in Newtown in 2008 and since then we have grown into an institution with stores across New South Wales. We are famous for our Strawberry Watermelon Cake which has become a social media sensation.
How To Apply
To be considered please APPLY NOW by submitting your resume and cover letter.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Sales and Business Development
Industries: Hospitality
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