Venue Supervisor

15 hours ago

Sydney, New South Wales, Australia Laundy Hotels Full time

Laundy Hotels are seeking a full-time **Venue Supervisor** at The Bayview, Woy Woy.

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy's learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

Our growing portfolio sees over 40 diverse venues, spanning across Sydney and regional New South Wales.

**THE OPPORTUNITY**
The Bayview is looking for a full-time Venue Supervisor who is committed to delivering exceptional service across the following:

- Be ultimately accountable for the delivery of operational performance in front-line team
- Be responsible for developing the skills of staff in product knowledge specific to food, tasting notes, service, team culture and guest relationships
- Staff on-the-job training
- Operational compliance audits
- Ensure RSA and RCG compliance
- Ensuring floor, bar and gaming procedural compliance
- Monitor shift hours and organise staff breaks
- Monitor product consistency & spend per head
- Sequence of service
- Open and closing venues in accordance with Laundy expectations

**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:

- A minimum of 2 years in a similar position
- A strong focus on delivering high standards and exceptional customer service
- Be hands-on and operational
- Strong leadership & communication skills
- Strong food/ dietaries knowledge
- Strong floor operations knowledge
- Strong food and beverage product knowledge
- Attention to detail
- RSA, RCG
- First Aid
- Be available for a rotating roster. Days, night and weekend work required.

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