Lending Specialist

2 weeks ago

Brisbane, Queensland, Australia Ume Loans Full time

**Sunshine Coast**:
**Call Centre & Customer Service Sales - Inbound**

Full time

**About us**:
Established in 2009, the core of our business is helping customers obtain loans even if they don't fit the traditional bank or finance company criteria. At Ume Loans we understand that bad things can happen to good people. We believe that if a customer can demonstrate that they can afford a loan, then they should be given the second chance they need, despite what may have happened in the past.

Our loans range from $5000 to $30000 for all types of vehicles including cars of all ages, motorbikes, jetski's, boats, caravans, camper trailers and business equipment. We do not provide payday loans or similar.

**Qualifications & Experience**
- Exceptional communication skills
- Customer centric mindset
- Proactive and enthusiastic
- Ability to manage and achieve KPI's
- Results driven
- Process driven
- Organised and able to multitask
- Experience in the motor finance industry will be advantagous
- We have a structured on boarding process with full in house training provided initially and on an ongoing basis

**Tasks & Responsibilities**
- Tailoring an approved loan to meet the customer's unique requirements including offering them appropriate insurance protection
- Explaining the terms and conditions of the new loan to the customer and guiding them through the digital signing process
- Following our proven process compliantly resulting in great customer outcomes

**The Perks**
- In addition to the base wage there is a high performance bonus and commission structure in place
- Endless supply of Latte's, Tea and various healthy treats
- Enjoy a Birthday day off every year
- Monthly incentive program where you can win gift cards and prizes that support local businesses
- Be part of a team culture where you are truly appreciated and valued by the customers, the team and the business.

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