Service Owner

4 days ago

Canberra, ACT, Australia Peoplebank Full time

**Permanent Role
- Flexible, supportive and collaborative work environment**

**Professional development, reward & recognition**

**Largest Telecommunications client - Canberra based**

**Service Innovation**:
Assist the Client with:

- market awareness of service developments
- development of service roadmaps.
- definition of new capability, feature, function
- business case development
- securing Client/Optus funding and approvals

**Service Delivery Operations**:
Management of:

- service delivery operations to meet or exceed agreed service outcomes
- service delivery budget / authority to expense
- partners / vendors to meet or exceed agreed service outcomes

**Stakeholder Management & Service Adoption**:
Assist the Client with stakeholder engagement to:

- capture and define business demand
- capture and define business requirements
- co-ordinate the introduction of change and solution acceptance
- drive solution adoption across the business

**To be successful in this role you should have**:

- Expert product and outsourcing industry knowledge coupled with the ability to engage with Clients at all levels.
- Experience in implementing and operating successfully in a matrix management environment.
- Experience in an ICT environment
- Ability to demonstrate strong leadership and interpersonal skills with a track record of developing and managing high performing teams.
- Demonstrated ability to interpret operational analysis and trends.
- Demonstrate successful track record in building sustainable business relationships with Vendors.
- Demonstrate extensive understanding of current and future trends in the Service Management market.

**It is desirable if you have**:

- Business or Technical Degree

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