Field Service Specialist

Overview
Metso Bayswater, Western Australia is seeking a Field Service Specialist - Grinding based in Bayswater.
You will join the Field Service team, focusing on Original Equipment Manufacturer (OEM) - Grinding Mills.
This role involves performing and coordinating service activities relating to machines, spares and wear parts, and providing customers with technical services in conjunction with sales.
You will report to the Senior Service Manager.
This role will allow opportunities to gain experience and training on Flotation and Thickeners.
This position is for Field Service Specialist - Grinding.
You will join a team of high achieving Service Technicians dedicated to providing technical liaison services between customers, product divisions and sales personnel.
Responsibilities
Provide hands-on mechanical service work in the field to Metso customers.
Perform technical evaluations and analyse equipment and machine component failures.
Promote products and services to customers.
Promote the sales of OEM spare parts and wears material components.
Supervise and oversee Field Service projects on customer sites.
Prepare post-site reports, timesheets and expenses after site visits.
Support quotation work by providing scope of work, initial planning and costing information.
Promote Technical Support value add and support Technical Support Teams.
Support warranty process and Root Cause Analysis (RCA) where applicable.
Identify equipment in the field at the customer site that is not in our installed base, trigger data input into CRM.
Qualifications
A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
Experience in the Mining industries working with Grinding Mills, and ideally Flotation and Thickeners.
Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
Basic rigging and dogging understanding desirable.
Basic computer literacy in MS Office – Word and Excel
Must have current motor vehicle license and passport.
Must be able to pass random medical and drug tests.
Ability to read and interpret hydraulic and mechanical schematics.
Excellent communication and interpersonal skills.
Ability to travel within short notice.
Experience in the usage of databases and MS Project.
Benefits
Competitive salary - market reviewed regularly to ensure talent is retained.
Global Perspective – collaborating with all stakeholders of the entire Metso organisation.
Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
Annual bonus - global incentive programs tied to business and performance targets.
Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
Worldwide support - leverage our network of peers across the world, offering valuable assistance.
We get things done together, through open and honest communication.
A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential.
A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
About Metso / Equal Opportunity
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture.
All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
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