Team Lead

4 days ago

Wollongong, New South Wales, Australia Medibank Full time

**At ahm, we think work should work with you.**

Because let's face it, life's too short for a job you dread. Work means different things to different people.

We're all about making real, meaningful change. Our mission? Simple. To improve the health and wellbeing of Australians, starting with our team. We're constantly shaking things up to make work better for everyone.

Are you passionate about coaching and empowering others? As a Team Leader in our Growth Squad, you'll have the exciting opportunity to empower a talented team of specialists across Inbound Sales, Retention, Outbound Sales, and Messaging Sales. You'll play a key role in building a culture of autonomy, driving high performance, and creating memorable customer experiences.

Some amazing **benefits** of working in this role:

- Flexible work - 100% remote
- Fantastic discounts/perks on offer
- Competitive Salary + Commission
- Career growth - internal mobility and opportunities are very important to us and you will find that you are able to take charge of your career in the way that you see fit

**Key Responsibilities**
- Coaching & Development: Mentor the team to sharpen their skills and improve the customer experience.
- Drive Performance: Organize, schedule, and motivate your team to hit those targets
- Continuous Improvement: Lead the charge on initiatives that wow our customers and nail first-call resolutions.
- Empowerment & Autonomy: Foster a culture where everyone owns their customer interactions from start to finish

**About You**

You're an **experienced Sales/Retention Leader **with a flair for exceeding KPIs and building a collaborative team culture.
- **Management Experience**: Minimum of a few years (health insurance industry desirable)
- **Sales Savvy**: Proven success in smashing targets
- **Remote Leadership**: Skilled at managing and motivating remote teams
- **Adaptability**: Agile with change and quick problem-solving abilities
- **Adaptable & Agile**: Quick on your feet and ready for any challenge

Oh, and make sure your broadband is reliable (NBN or ADSL), because we're all about seamless connections Don't worry, we'll provide all the necessary gear.

**Ready to Make Your Mark?**

**Imagine working with us**

At ahm, we think work should be as exciting as finding a surprise donut in the kitchen at lunch (and occasionally you just might). We kick the old, boring ways to the curb and encourage you to think outside the box - experiment a little. We're not afraid to ruffle some feathers and have a bit of fun while we're at it. Try new things, explore different areas of the business, and upskill like a pro. It's one big team adventure here, and the chances to grow are endless.

Happy, healthy people make awesome teams. With ahm, work should feel good — like, really good. It's about finding joy, fulfillment, and the right team to share it with.

**Inclusion and Accessibility

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