It Support Analyst

4 days ago

Gold Coast, Queensland, Australia Technology People Australia Full time

As the Deskside Support Specialist, you would be responsible for the support and maintenance of ICT Desktop hardware and Level 2 escalations.

Start ASAP or within the next week, for a contract until end of April with the high chance of moving into a permanent role within that time.

**KEY REQUIREMENTS**:

- Track and handle all Level 1/2 incidents and changes as quickly as possible for resolution, and document solution steps in the related incident/change for long-term knowledge documentation.
- Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users.
- Recommend and implement helpful solutions, including offsite repair or replacement for remote users as needed.
- Provide deskside service levels by deploying, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations, network, printing, video conferencing, phones, and related hardware and software.
- Escalates critical problems to relevant vendor and support these teams in further problem investigation efforts.
- Identify recurring technical issues, proposing solutions to address the cause of those problems.
- Make informed decisions about the purchase and redistribution of IT-related assets, management gathers a detailed inventory of the Group's hardware, software, and network assets.
- Assists the team in providing, configuring, and off-boarding user computing devices according to service requests and SLAs, among other tasks.

**KEY SKILLS**:

- Deskside Support or Field Service support experience in a large corporate environment or manage service provider "MSP", is highly desirable.
- Experience working with multiple teams across the organisation and vendors to resolve issues.
- Ability to work independently exercising initiative and judgement to carry out daily tasks
- Analytical thinking and the ability to understand complex problems quickly.
- Ability to effectively communicate issues and resolutions to all levels of the organisation

If this sounds like you, please click

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