Service Desk Technician

Posted: 05/09/2025
- Closing Date: 05/10/2025
- Job Type: Ongoing - Part Time
- Location: The Friends' School, North Hobart
- Job Category: Information Technology

**Join Our Community at The Friends' School - Hobart**

The Friends' School, Hobart, is a leading Independent School in Tasmania offering a globally focused, high-quality education from Early Learning to Year 12. Guided by the Quaker values of Integrity, Simplicity, Equality, and Peace, we foster an inclusive, supportive and welcoming environment where students and staff alike can thrive.

At Friends', we believe in lifelong learning - not just for our students, but for our staff as well. A career with us means becoming part of a dynamic community that values collaboration, personal growth and meaningful contributions. Whether in the classroom or beyond, our team plays a vital role in shaping the future through education, innovation and care.

If you're looking for a workplace that inspires, challenges, and supports you, we invite you to explore the opportunities at The Friends' School. Here, your work matters - not just to our students, but to the wider community and the world.

**Why Work at The Friends' School?**

At The Friends' School, we value our staff as much as our students. As part of our team, you'll enjoy a supportive and inclusive workplace with a strong focus on wellbeing, professional growth, and work-life balance. We offer:
**Wellbeing** - Free Employee Assistance Program, annual flu vaccinations and wellbeing initiatives. No cost use of Friends Health & Fitness (conditions apply).
**Financial & Leave Benefits** - Salaries are exclusive of super. Staff discounts on school fees. Paid parental leave, priority childcare access.
**Professional & Community Engagement** - Induction programs, social events and opportunities to contribute to outreach programs like Relay for Life, Loui's Van and Red Cross Blood Donation.

More information on our community can be found on our Friends' School website.

Join us and be part of a school that truly values its people.

**About the Role**:
The Friends' School is seeking a motivated and service-oriented **Service Desk Technician** to join our Information Services team.

This role provides the first point of contact for Information Services requests, assisting staff and students across multiple campuses. You will provide support face-to-face at the service desk, respond to inbound calls, and manage requests with professionalism and care.

The Service Desk Technician will deliver Level 1 support, with the ability to escalate issues where required, and will play a key role in maintaining the smooth operation of technology across the School. Success in this role requires strong technical skills, clear communication, and a genuine commitment to customer service.

**Key Focus Areas**:

- Provide first-line technical support for students and staff, ensuring timely resolution or escalation of issues.
- Repair, configure and maintain School devices including laptops, iPads, desktops, printers, and audio-visual equipment.
- Support deployment of approved software and maintain accurate asset records.
- Assist staff and students with the effective use and care of ICT systems.
- Contribute to documentation of standard procedures and record solutions to common issues. Adhere to child safeguarding and information security responsibilities at all times.A full outline of responsibilities is provided in the **Position Description**.

**Essential Qualifications**:

- Current Tasmanian Registration to Work with Vulnerable People (employment category).
- A current National Police Check (less than 6 months old).

**Desirable Skills and Experience**:

- Certificate IV in Information Technology (or equivalent, completed or in progress).
- Experience with Apple MacOS and iOS, Microsoft Windows, and Office 365.
- Knowledge of or willingness to learn Google Workspace, JAMF Pro, ITSM software, and ITIL service desk processes.
- Strong interpersonal and communication skills, with the ability to provide constructive and friendly support.
- Highly motivated, flexible, and committed to professional growth.
- Previous experience in an educational environment will be highly regarded.

**How to Apply**:
To apply, please submit the following:

- A cover letter that clearly addresses the **Selection Criteria items (3,4,6 & 7)** as outlined in the Position Description.
- An **updated resume** outlining your relevant qualifications and experience.