Ward Clerk

**Department**:Clinical

**Reporting to**:Nurse Unit Manager

**Classification / Code**:HS1

Victorian Public Health Sector (Health Professionals, Health and Allied
**Award Coverage**:Services, Managers & Administrative Workers) Single Interest Enterprise

Agreement 2021-2025

**Pay Rate & Hours of Work**:$29.57

**Beaufort & Skipton Health Service**

**Vision**
To be a vibrant provider of care.

**Mission**
To enable all people in our community to be connected, healthy and live well.

**Values**

Teamwork, Compassion, Accountability, Respect, Excellence

**Beaufort and Skipton Health Service**

Beaufort and Skipton Health Service is a small rural health service that was formed on 1 October 1996

following the amalgamation of the Ripon Peace Memorial Hospital and the Skipton and District Memorial

Hospital.

The Health Service provides Urgent Care, Primary Care, Acute Inpatient, Residential Aged Care (Nursing Home

and Hostel level care), and a Transition Care Program (TCP). Community and Allied health and home based

services include District Nursing, Home Care Packages, Respite, Health Promotion, Diabetes Education and a

large range of support programs.

Medical Clinical operates at Skipton along with specialist services that are available. Beaufort and Skipton

Health Service serves nearly 6,000 people in Beaufort, Skipton and the surrounding area.

**Purpose of Position**

The Ward Clerk provides frontline reception across hospital and aged care facility. The position performs a

range of administrative support tasks to assist and ensure the efficient functioning of the Health Service. The

role promotes efficient team work and service provision both within the health service and with other

stakeholders.

Located at either Beaufort or Skipton campus dependant on organisational needs.

**Key Responsibilities**

Assist the Nurse Unit Manager to implement and maintain streamlined administration processes.

Assist with the support and orientation of new staff members.

Ensure all clients are correctly documented within their relevant software systems.

Manage enquiries from clients, families, members of the community and BSHS staff

Respond to incoming telephone queries promptly with client based focus

Provide administrative support including taking/initiating phone calls and daily checking, action and

Track and monitor completion of relevant admission and discharge documents

Assist with administrative components of on boarding of new staff

Assist to maintain and ensure all information is current and relevant in the health information
management systems including scanning for electronic medical records

Book meeting rooms, manage appointments, prepare agendas and take minutes where requested.

Consistently demonstrate person centred care in all interactions.

Assist with the organisation of relevant BSHS meetings and events.

Maintain consumer privacy and protect operations by keeping consumer information confidential.***

The incumbent can expect to be allocated duties, not specifically mentioned in this document, but

within the capacity, qualifications and experience normally expected from persons occupying a ward

clerk position.**

**Qualifications**

Cert III in Business Administration or similar is desirable

**BSHS Accountabilities**

Compliance with all BSHS Policies and Procedures.

At all times practices works within the vison, mission and values of Beaufort and Skipton Health Service.

Adherence to infection control policies and procedures as identified in the Beaufort and Skipton Health
Services Infection Control Manuals.

Participation in the BSHS risk management and quality improvement systems by being aware of
responsibilities to identify, minimise and manage risks and identifying opportunities for continuous
improvement in your workplace through communication and consultation with managers and
colleagues.

Ensures that the affairs of Beaufort and Skipton Health Service, its patients, consumers (residents),
clients and staff remain strictly confidential and are not divulged to any third party except where
required for clinical reasons or by Law. Such confidentiality will extend to the commercial and financial
activities of Beaufort and Skipton Health Service.

At BSHS we recognise and respect diversity. Each person has a right to high-quality health care and
opportunities regardless of diversity factors, which might include aspects such as cultural, ethnic,
linguistic, religious background, gender, sexual orientation, age, and socioeconomic status.
Inclusiveness improves our service to our community and promotes engagements amongst BSHS
employees.

BSHS is committed to a patient/client centred approach in the provision of health care and services,
consistent with the BSHS values, mission and vision. It is expected that you demonstrate the core values
of patient centred care in every interaction with patients, carers and colleagues

You must ensure that the affairs of BSHS, its patients