Rooms Controller

**Job Number** 23040897

**Job Category** Rooms & Guest Services Operations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Are you curious, outgoing and warm with a touch of playfulness? Pier One Sydney Harbour is looking for you, someone with a passion for guests We embody an ethos where mind-blowing service comes from your personality and style, not from a hotel manuscript.

**Perks and Rewards**:

- Discounts on hotel rooms within the Marriott International group.
- Fantastic flexible working policy.
- Discounts on food & beverage, including our hatted restaurant - The Gantry
- Wellbeing & mindfulness programs to ensure you stay healthy.

**Your Opportunity**:

- Oversee accuracy of room blocks and reservations.
- Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front Desk.
- Ensure inventory is balanced at all times.
- Address guests' service needs in a professional, positive, and timely manner.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Describe room accommodations and benefit feature sale amenities to guests.
- Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper level management.
- Determine the most appropriate room type to meet guest requirements and maximize room rate.
- Identify repeat guests using appropriate codes.

**Skills, Education and Experience**
- A genuinely warm & welcoming demeanor.
- Opera experience is preferred.
- Personable communication skills.
- Believe in the benefits of energising and motivating others
- Display a passion for the Hospitality industry.
- A desire to innovate and create, our guests come to experience a life less ordinary.
- You are reliable and flexible with the ability to work various shifts
- Must have an RSA
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.