Member Service Officer

7 days ago

Sydney, New South Wales, Australia Capricorn Full time

Overview
Join to apply for theMember Service Officer - Risk (Sydney)role atCapricorn.
A Little About Capricorn
We're a Member-owned organisation with over 30,000 automotive and allied repair Members across Australia and New Zealand, ranging from national franchises to your local family workshop.
Since 1974 we've been supporting our Members with the solutions that really matter, centred around our flagship Trade Account which gives our Members access to instant credit with over 2,000 Preferred Suppliers, simplified monthly expenses, and a generous rewards program as the cherry on top.
Beyond that, our Members can also access a wide range of exclusive products each designed to support our Members to thrive.
Whether they need equipment finance to grow their business, insurance products to protect what matters most, or an award-winning travel agency to book their next getaway, Capricorn can help.
The Role And What We Are Looking For
We are looking for a customer service focused individual with strong attention to detail and administration skills to join our team to support the provision of the Capricorn Mutual product.
The Mutual protection product is kind of like insurance, but different.
Think of it as an alternative to insurance
Responsibilities
The risk services officer is the first point of contact for our Members.
Delivering excellent customer service.
Receiving inbound calls.
Providing protection quotes.
Making changes to Members' protections and policies.
Providing administrative support to the sales team.
Qualifications
The successful candidate will have excellent communication skills, creative problem-solving abilities, and previous customer service and administration experience.
Benefits
Work flexibility – We're all unique, and so are the ways in which we work.
Whether it's flexible hours or WFH arrangements, we'll work with you to find the best way for us to work together.
Development Opportunities – your success is ours too.
We provide opportunities training and development that give you the tools you need to grow.
Paid parental leave – during life's most important times, we support both parents' leave and their transition back to work.
Get social – our social calendar is full up with a range of different virtual and face-to-face events to keep us connected.
A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.
A cherry on top – we've got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more
Job Details
Seniority level: Entry level
Employment type: Contract
Job function: Other
For further information, support with your application and detail on Capricorn, please visit our website at capricorn.coop/careers
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